# Account Manager

**Company:** [Render](https://hotfix.jobs/companies/render)
**Location:** Remote
**Role:** Account Management
**Salary:** $185k – $240k/yr
**Experience:** 5+ years
**Skills:** Account Management, Customer Success, Cloud Infrastructure, Developer Tooling, Product-Led Growth, Product Usage Analytics, Contract Negotiation, Renewals, Customer Expansion, Customer Health Scoring, Hyperscalers, Managed Platforms
**Posted:** 2026-09-02

> Own the commercial health, retention, and expansion of a large portfolio of cloud-platform customers through scalable engagement programs, usage analytics, renewals, and cross-functional partnership. Requires 5+ years in customer-facing account management or customer success, ideally in cloud infrastructure or developer tooling.

## Job Description

## Responsibilities
- Manage a portfolio of approximately 300 commercial accounts using a scalable, one-to-many engagement model.
- Build and run programs that drive customer adoption and expansion, including onboarding journeys, product education, lifecycle campaigns, webinars, office hours, and targeted nurture programs.
- Share best practices, playbooks, and technical guidance in partnership with Customer Engineers.
- Use account health signals and product usage data to prioritize targeted interventions and mitigate churn risks.
- Own contracting motions, including renewals, annualization or commitment motions, and standard commercial expansion; partner with Sales, Revenue Operations, and Legal.
- Collaborate with Product, Marketing, and Support to surface customer insights and influence programs, content, and product improvements.
- Track adoption, retention, renewal or commitment conversion, and expansion performance; iterate programs based on results.
- Represent the company with authenticity, curiosity, and technical credibility.

## Requirements
- 5+ years of experience in a customer-facing role such as Account Management or Customer Success, preferably in cloud infrastructure or developer tooling.
- Demonstrated success managing renewals, identifying expansion opportunities, and negotiating contracts.
- Experience using product usage data or analytics to identify customer health risks and expansion opportunities.
- Ability to connect customers’ technical challenges with broader business goals.
- Strong relationship-building skills with stakeholders ranging from senior engineers to C-level executives.
- Familiarity with product-led growth environments and self-service customer engagement.
- Ability to build processes and playbooks in an ambiguous, early-stage function.
- Empathy and passion for helping developers and engineering teams succeed.

## Nice-to-haves
- Experience at a high-performing, developer-facing hypergrowth technology company.
- Experience with hyperscalers or cloud platform solutions.
- Experience helping customers migrate from hyperscalers to managed platform solutions.
- Experience as a founding or early member of an Account Management or Customer Success team.

## Compensation and benefits
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave.
- Long-term disability, life insurance, and 401(k) plans.
- Employer-paid medical, dental, and vision coverage, with FSA and HSA options.
- Monthly lifestyle, wellness, mental health, hobby, cell phone, and internet subsidies.
- Commuter benefits and home office stipends.
- Continuous learning benefits and support.

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