# Senior Manager, Quality, Training, and Enablement Operations

**Company:** [Thyme Care](https://hotfix.jobs/companies/thyme-care)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $140k – $165k/yr
**Experience:** 8+ years
**Skills:** Program Management, operations management, okrs, metrics reporting, Dashboarding, Process Design, process governance, quality management, training enablement, Change Management, project planning, dependency tracking, Stakeholder Management, pmp, pgmp
**Posted:** 2026-08-14

> Owns the operating infrastructure for the Quality, Training, and Enablement organization, including OKRs, metrics, dashboards, governance, and cross-functional initiatives. The role requires 6–8 years of operations or program management experience and strong process-design and execution skills.

## Job Description

## Responsibilities
- Own the Care Delivery Quality, Training, and Enablement organization’s operating cadence and execution rhythm.
- Lead organization-wide OKR planning, metrics reporting, and progress tracking.
- Design and govern a closed-loop process that converts quality-review findings into training priorities.
- Manage a portfolio of cross-functional operations initiatives, including scope, milestones, dependencies, owners, and success metrics.
- Build and maintain dashboards covering program adoption, completion, quality metrics, and enablement impact.
- Identify workflow friction across quality, training, and enablement, and lead process and tooling improvements.
- Drive stakeholder alignment, adoption, accountability, and change-management rollouts.

## Requirements
- 6–8 years of operations or program management experience in a high-growth healthtech or complex service environment.
- Track record of owning and delivering cross-functional work end-to-end.
- Strong program management, project scoping, planning, dependency tracking, and milestone management skills.
- Experience leading organization-level OKR and metrics cycles and building reporting infrastructure.
- Experience auditing programs, identifying systemic gaps, and presenting strategic recommendations to senior stakeholders.
- Experience working across training, quality, and enablement functions.
- Hands-on operational execution across multiple concurrent initiatives.
- Experience designing and governing cross-functional processes and driving adoption without direct authority.
- Strong prioritization, organization, self-direction, and problem-solving skills.
- Exposure to change management and rollout design.

## Nice-to-haves
- PMP, PgMP, or equivalent experience.

## Compensation and Benefits
- Base salary: **$140,000–$165,000**.
- Total compensation also includes equity, benefits, and other opportunities.
- Individual pay decisions consider qualifications, experience, skillset, and internal equity.

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