# Senior Staff Cloud Support Engineer

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA, Sunnyvale, CA
**Role:** Support Engineering
**Salary:** $180k – $220k/yr
**Experience:** 8+ years
**Skills:** Linux, Kubernetes, InfiniBand, Rdma, Roce, Sdn, Nccl, GPU, Slurm, Terraform
**Posted:** 2026-02-16

> Leads escalations for complex cloud incidents in AI infrastructure, designs reliability improvements for Kubernetes and GPU clusters, troubleshoots AI/ML workloads, and mentors engineers. Requires 8+ years in SRE/DevOps/HPC with deep Linux, networking, and customer expertise.

## Job Description

## Technical Leadership & Escalations
- Serve as highest-level escalation point for complex P1/P0 incidents.
- Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.
- Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds.

## Reliability Architecture
- Design and improve node validation, burn-in processes, performance baselining, and release readiness.
- Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.
- Reduce MTTR and incident recurrence through structural improvements.

## AI/ML Infrastructure Expertise
- Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures.
- Support complex AI workloads (training + inference) with performance tuning and observability improvements.

## Customer-Facing Authority
- Act as senior technical advisor during high-risk customer incidents.
- Deliver executive-ready RCAs with clarity and confidence.
- Drive trust through transparency and technical depth.

## Mentorship & Standards
- Mentor P3/P4 engineers.
- Define SOPs and technical standards for support excellence.
- Partner with Enablement to raise the technical bar across the organization.

## What You Bring to the Team
- 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
- Advanced **Linux** systems expertise.
- Deep **Kubernetes** operational experience (CKA-level or higher).
- Strong networking knowledge: **Infiniband**, **RDMA**, **RoCE**, **SDN**.
- Experience supporting **AI/ML** workloads at scale (**GPU** clusters).
- Proven track record of resolving multi-layer, distributed system failures.
- Strong customer communication and executive-facing presence.

## Benefits
- Competitive compensation
- Restricted Stock Units
- Paid time off & paid holidays
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary

**Compensation Range**: up to $180,000 - $220,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.

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