# Consultant, Managed Services

**Company:** [Komodo Health](https://hotfix.jobs/companies/komodo-health)
**Location:** Unspecified
**Role:** Solutions Architecture
**Skills:** Salesforce, Force.Com, Project Management, Release Management, Requirements Gathering, DevOps, System Integration Testing, User Acceptance Testing, Data Management, Documentation, Reporting, Life Sciences
**Posted:** 2026-07-08

> Provides long-term Salesforce managed-services support as an integrated extension of customers’ IT teams. The consultant leads stakeholder engagement, requirements, configuration, releases, testing, user and data management, issue resolution, and technical advisory work.

## Job Description

## Communications & Project Management
- Lead weekly status calls, third-party vendor alignments, and design reviews.
- Prepare status call content, including dashboards and agendas.
- Manage the Rolling Action Item Log by creating and updating items in real time.
- Create and maintain release timelines and support customers with release candidate prioritization.
- Provide technical recommendations and collaborate with customers to define roadmaps.
- Communicate proactively with practice leads, consultants, developers, architects, and QA to share customer context, coordinate delivery, and surface risks or escalations.

## Requirements & Build
- Prepare for and lead requirements-gathering sessions.
- Assess level of effort for functional items and complete or delegate build and configuration changes.
- Manage repositories and promote completed builds to higher environments.
- Maintain requirements, test cases, functional and technical guides, integration specifications, and other application documentation.

## Testing & Quality Assurance
- Perform System Integration Testing (SIT) and provide guidance and support for User Acceptance Testing (UAT).
- Validate deployments by checking changes in higher environments.

## Ongoing Support & Maintenance
- Manage user creation, deactivation, and permissions.
- Maintain data integrity through duplicate management and record updates.
- Investigate reported issues, monitor error reports, and triage or escalate problems as needed.
- Create and update reports and perform customer data extractions and exports.

## Competencies & Qualifications
- Strong ability to understand how applications work and envision solutions on the Force.com platform.
- Provide technical assistance and advise customers on product features and enhancements.
- Exceptional written and verbal communication skills, including the ability to translate between technical and non-technical audiences.
- Experience authoring requirements, system specifications, and application guides.
- Understanding of project management concepts, including timeline management and level-of-effort assessment.
- Life sciences or pharmaceutical experience is a significant plus.
- Bachelor's degree preferred.
- Salesforce Certification required.

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