# Collections Portfolio Specialist

**Company:** [Octane](https://hotfix.jobs/companies/octane)
**Location:** Irving, TX
**Role:** Other
**Experience:** 2+ years
**Skills:** collections, loan servicing, auto finance, Excel, loanpro, skip tracing, Negotiation, customer service, bilingual english spanish
**Posted:** 2026-07-23

> Collections Portfolio Specialist responsible for managing delinquent auto loans through outbound/inbound calls, loss mitigation, customer negotiations for extensions or refinancing, and resolving servicing issues like repossessions or bankruptcies. Requires 2+ years collections experience, strong communication/negotiation skills, and ability to work a flexible schedule including evenings and weekends.

## Job Description

## Responsibilities
- Maintain delinquency and mitigate losses by conducting outbound and inbound collection and customer service calls.
- Comply with all federal and state specific laws that regulate collections and servicing activities.
- Provide consistent and productive follow up on delinquent accounts ranging from 5-90+ days delinquent.
- Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
- Advance win-win solutions to assist customers with payment extensions and refinance options.

## Requirements
- HS Diploma or GED required (some college coursework a plus).
- Preferably two years of collections and/or servicing experience, ideally in auto finance or an installment loan portfolio.
- Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays.
- Honest with strong work ethic, unscheduled absences are rare, always punctual.
- Basic understanding of finance/lending; Lease servicing experience a plus.
- Working knowledge of Word and Excel.
- Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
- Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
- Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
- Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

## Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Recreational Safety Benefit
- Wellhub (Gympass) Wellness Benefit

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