# Staff Product Manager

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Product Management
**Experience:** 7+ years
**Skills:** Product Management, CRM, AI/ML, patient crm, patient 360, Roadmapping, data-rich products, healthcare data standards
**Posted:** 2026-07-21

> Staff Product Manager responsible for defining strategy and building the data foundation for Patient CRM and Patient 360 products. Drives AI-first features like prioritization, winback flows, and care recommendations in a telehealth platform, requiring 7+ years PM experience with CRM or patient-facing products.

## Job Description

## Responsibilities
- Define and drive product strategy for Patient CRM and Patient 360, the context and engagement layer for OpenLoop's existing patient base.
- Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations.
- Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base.
- Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on.
- Act as a trusted product advisor to senior leaders across Product, Engineering, and Services.

## Requirements
- 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products.
- Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar.
- Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history.
- Strong experience building, communicating, and managing product roadmaps across cross-functional teams.
- Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment.

## Nice-to-Haves
- Experience in healthcare, health tech, digital pharmacy, or other regulated industries.
- Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows.
- Understanding of healthcare data standards, patient identity, or multi-tenant data architecture.
- Experience with patient retention, care-gap closure, or support workflow automation.

## Compensation / Benefits
- Medical, Dental, and Vision plans.
- Flexible Spending/Health Savings Accounts.
- Flexible PTO.
- 401(k) + Company Match.
- Life Insurance, Pet insurance, and more.

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