# Principal Delivery Success Manager

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Bellevue, WA, Chicago, IL, New York, NY, San Francisco, CA, Washington, DC
**Role:** Partnerships
**Salary:** $138k – $213k/yr
**Experience:** 10+ years
**Skills:** Identity And Access Management, Okta, SaaS, .Net, JavaScript, Python, Java, Nginx, F5, Ai Gpts
**Posted:** 2026-05-14

> Leads and develops Okta partners to deliver high-quality IAM implementations, guiding them through maturity models, validating go-lives, and advising sales on partner selection. Requires 10+ years in enterprise software delivery and strong IAM knowledge.

## Job Description

## Key Responsibilities

- Develop delivery capability across the assigned partner portfolio.
- Guide partners through the Service Delivery Partner maturity model.
- Identify specialization gaps and recommend enablement paths.
- Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
- Encourage partner certification and skill development.
- Review and validate partner go-live submissions.
- Classify deployments according to Standard, Advanced, and Strategic complexity levels.
- Ensure deployments meet Okta delivery standards.
- Capture delivery feedback from Professional Services and customers.
- Serve as the delivery advisor for sales teams when identifying partners for deployments.
- Recommend partners based on capability, specialization, and deployment complexity.
- Assist in identifying partners capable of supporting complex customer architectures.
- Track ecosystem capability trends across assigned partners.
- Identify gaps in partner expertise or geographic coverage.
- Provide recommendations for partner enablement and recruitment.
- Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning.
- Partner closely with Alliances to support relationship management and service delivery partner recruitment.
- Drive and track partner adoption to post-sales enablement.

## What you’ll bring to the role

- 10+ years of experience in enterprise software delivery, professional services, or partner success roles.
- Experience working with system integrators or service delivery partners.
- Experience supporting enterprise software implementations.
- Strong understanding of identity and access management concepts.
- Familiarity with enterprise SaaS deployment models.
- Understanding of partner ecosystems and implementation services.
- Ability to guide partners through complex technology implementations.
- Strong cross-functional collaboration skills.
- Ability to evaluate partner capabilities and recommend improvement strategies.
- Excellent communication and stakeholder management skills.
- Ability to work with technical teams, sales teams, and executive stakeholders.

## Extra credit

- Familiar with several programming languages (e.g., **.NET**, **JavaScript**, **Python**, **Java**).
- Familiar with open-source tools and development practices.
- Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., **F5**, **Oracle**, **NGINX**).
- Familiar with **AI GPTs**.

## Similar roles

- [Principal Partner Manager - Channels (GSI)](https://hotfix.jobs/jobs/629b5cd4-1956-4933-b02b-2bc8f77bb5da) - Datadog - Boston, MA - $130k – $184k/yr
- [Associate Principal, Payer Partnerships](https://hotfix.jobs/jobs/a158b64a-244f-4898-95e7-52a3194edf1a) - Headway - Remote - $130k – $200k/yr
- [IBM Principal Specialist](https://hotfix.jobs/jobs/f019fdcf-084b-4f59-94ab-359fe8341199) - MongoDB - New York, NY - $153k – $192k/yr
- [Principal Partner Specialist](https://hotfix.jobs/jobs/60450fb1-0633-49d4-849e-e8f68627c44c) - MongoDB - New York, NY - $162k – $162k/yr
- [Principal Partner Manager - Technology Alliances](https://hotfix.jobs/jobs/ae90c668-4e39-4568-84d7-0e56427f063e) - Datadog - Remote - $195k – $286k/yr

**Apply:** https://hotfix.jobs/jobs/7246c7a0-daee-43e3-b5f3-5a2a96cfb550
**Canonical:** https://hotfix.jobs/jobs/7246c7a0-daee-43e3-b5f3-5a2a96cfb550