# Senior Partner Success Associate, Care Partnerships

**Company:** [Headway](https://hotfix.jobs/companies/headway)
**Location:** Remote
**Role:** Customer Success
**Salary:** $85k – $124k/yr
**Experience:** 3+ years
**Skills:** Healthcare, Customer Success, Relationship Building, Data Analysis, Strategic Partnerships, Health Systems, Provider Economics, Operations, Product Strategy, Stakeholder Collaboration
**Posted:** 2026-04-16

> Manages care partner relationships in mental health, ensuring partner happiness, building strategic ties with health systems and clinics, and using data insights to drive growth and inform product/operations strategy. Requires 3+ years in healthcare customer success or strategic roles.

## Job Description

## Responsibilities
- Be responsible for the happiness of our care partners and clinicians
- Create new strategies to engage with clinicians that refer to Headway
- Support the team in preparing for executive meetings with partners
- Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
- Leverage data to generate insights and identify new opportunities for partnership growth
- Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

## Requirements
- Minimum of 3+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
- Deep exposure to health system or provider group models and economics
- Relationship builder, delight in forging meaningful bonds across all levels of an organization
- Thrive in ambiguity, seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
- Operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
- Seek an environment that fosters individual growth through open-feedback and high-autonomy
- Motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

## Compensation and Benefits
- Expected base pay range: $85,000-$124,000, based on qualifications, experience, and geographic location
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays and Holiday Break
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development

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