# Partner Technical Delivery Engineer

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Austin, TX
**Role:** Sales Enablement
**Experience:** 3+ years
**Skills:** Ucaas, Ccaas, Cloud Communications, Solutions Engineering, Partner Enablement, Technical Training, Lab Environments, Docebo, Project Management, Technical Workshops, Certification Programs
**Posted:** 2026-07-10

> Own technical enablement for Dialpad's partner ecosystem by designing and delivering hands-on workshops, bootcamps, lab environments, and certification programs on UCaaS, CCaaS, and Agentic AI products. Requires 3+ years in pre-sales, solutions engineering, or technical training with strong teaching and project management skills.

## Job Description

## Responsibilities
- Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
- Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
- Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
- Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
- Develop comprehensive lab guides with subject-matter experts across all product families.
- Set up and maintain hands-on lab environments used in live training events.
- Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
- Own technical LMS content within Docebo, keeping certification material current with product releases.
- Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
- Validate new product introductions (NPI) and coordinate content updates with SE teams.
- Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
- Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

## Requirements
- 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
- Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
- Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
- Experience building and running lab environments for training or certification programs.
- Excellent project management skills.
- Comfortable owning outcomes: track pipeline attribution, survey results, and certification completion.
- Strong executive presence and communication skills; experience presenting to partner leadership.
- Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.

## Nice-to-Haves
- Dialpad product knowledge.
- Experience with Docebo LMS.

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