# IT Operations Specialist

**Company:** [Factory AI](https://hotfix.jobs/companies/factory-ai)
**Location:** San Francisco, CA
**Role:** IT Support
**Experience:** 3+ years
**Skills:** Okta, Google Workspace, GitHub, Slack, Rippling, macOS, Windows, MDM, Endpoint Management, It Automation
**Posted:** 2026-05-18

> IT Operations Specialist managing internal systems, devices, access controls, and workflows including onboarding/offboarding, SaaS administration, and endpoint management. Requires 3+ years IT support experience with macOS and tools like Okta and Google Workspace.

## Job Description

## Responsibilities
- Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling, and related SaaS systems.
- Manage employee onboarding, offboarding, account provisioning, access reviews, email, groups, and device setup.
- Configure, maintain, and troubleshoot employee laptops, with a focus on macOS and occasional Windows support.
- Support endpoint management, device compliance, MFA, password policies, and other security controls.
- Triage and resolve access, hardware, software, Wi-Fi, email, and productivity-tool issues quickly and pragmatically.
- Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows.
- Partner with Security and Engineering on access requests, GitHub administration, SaaS approvals, and infrastructure-related IT changes.
- Identify opportunities to automate recurring IT workflows as Factory scales.
- Coordinate with vendors, external partners, and internal stakeholders to keep IT operations running smoothly.

## Requirements
- 3+ years of IT support, helpdesk, or systems administration experience preferred.
- Working knowledge of macOS environments, with occasional Windows support.
- Familiarity with Okta, Google Workspace, GitHub, Slack, MDM, and other common business software.
- Strong troubleshooting, communication, and customer service skills.
- Ability to prioritize tasks and work independently.
- Relevant certifications such as CompTIA A+ or Network+ are a plus.

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**Apply:** https://hotfix.jobs/jobs/71ab262f-c51d-4d37-b2d8-867dc7c1d119
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