# Senior Product Operations Manager

**Company:** [Calendly](https://hotfix.jobs/companies/calendly)
**Location:** San Francisco, CA
**Role:** Product Operations
**Salary:** $163k – $247k/yr
**Experience:** 8+ years
**Skills:** product operations, Program Management, Jira, Confluence, Roadmap Planning, Process Design, governance, workflow analytics, Change Management, Cross-Functional Leadership
**Posted:** 2026-08-05

> Leads product operations programs and scalable operating capabilities across R&D, improving planning, execution, governance, and organizational alignment. Requires 8+ years supporting software product development and strong experience with cross-functional initiatives, operational metrics, and tools such as Jira and Confluence.

## Job Description

## Responsibilities

- Serve as the primary Product Operations partner to a broader product or functional area, helping leaders improve planning, prioritization, execution, and portfolio clarity.
- Provide input into strategy and prioritized roadmaps for program or operating capability areas, including goals, success measures, milestones, and dependencies.
- Lead large, cross-functional projects that translate broad goals into iterative phases with measurable outcomes.
- Define and monitor operational health metrics, identify recurring friction points, and turn them into actionable backlog, roadmap, or process improvement work.
- Own horizontal Product Operations capabilities across R&D, including process design, governance, standards, workflows, templates, and success measures.
- Synthesize stakeholder perspectives, user feedback, and operational data to generate actionable insights that inform priorities and decision-making.
- Design and implement scalable process changes across discovery, planning, execution, launch readiness, and issue management.
- Build coalitions across Product, Engineering, Design, Research, Analytics, and GTM to drive alignment, adoption, and stronger cross-functional ways of working.
- Develop practical change-management plans that support clear introduction and durable adoption of new processes and expectations.

## Requirements

- 8+ years of experience in Product Operations, Program Management, or a related function supporting software product development organizations.
- Experience owning a program area or operating capability and leading complex cross-functional initiatives end to end.
- Strong experience defining processes, governance, and workflows that improve execution across teams.
- Ability to generate insights from stakeholder feedback, delivery signals, operational metrics, and qualitative research.
- Strong facilitation and communication skills, including the ability to align stakeholders around tradeoffs, direction, and next steps.
- Experience with Jira, Confluence, and related planning and reporting tools in a scaled environment.
- Strong judgment, organizational leadership, and ability to operate effectively with incomplete information.
- Candidates must be located in the San Francisco Bay Area; the role requires in-office work 1–2 times per week.

## Preferred Qualifications

- Experience supporting portfolio planning, roadmap operations, launch governance, or product development operating-model work.
- Experience driving cross-team adoption of new processes, operating standards, or tools.
- Familiarity with customer research, telemetry, survey methods, or workflow analytics.
- Experience in a high-growth SaaS environment with a matrixed or remote-first operating model.

## Compensation and Benefits

- Annual base salary range: **$162,898–$247,222 USD**, based on geographic tier.
- Employees working 30 or more hours per week are eligible for equity awards and competitive benefits.
- Compensation considers experience, skills, interview performance, location, metropolitan area, and internal pay equity.
- The role may require occasional travel for company events, team collaboration, or offsites.

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