# Senior Event Travel Specialist

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** London, United Kingdom
**Role:** Business Operations
**Experience:** 5+ years
**Skills:** Event Travel Management, Project Management, Sabre, Amadeus, Airline Fares, Ticketing, Group Travel Logistics, Cvent, Excel, Microsoft Outlook, Client Relationship Management, Supplier Negotiation
**Posted:** 2026-09-09

> Manages event travel projects from planning through reconciliation, coordinating clients, suppliers, reservations, budgets, and operational delivery. Requires senior travel industry experience, strong GDS and airline-fare expertise, project management capability, and excellent client service skills.

## Job Description

## Responsibilities
- Independently manage smaller event travel projects from initial brief through final reconciliation.
- Support Event Travel Managers on larger, more complex programs.
- Serve as a primary contact for assigned clients, suppliers, and internal stakeholders.
- Create and manage group and individual travel reservations, maintaining accuracy across systems and documentation.
- Negotiate fares, rates, and terms with airline and ground transportation suppliers.
- Research travel options and provide cost-effective solutions aligned with client objectives and budgets.
- Deliver exceptional client service while meeting service levels and project milestones.
- Lead client calls and meetings, providing proactive updates and recommendations.
- Manage project timelines, deliverables, operational requirements, budgets, cost tracking, reconciliation, and invoicing.
- Identify risks and contribute to contingency planning.
- Work with Client Success Managers and internal stakeholders to support client retention and growth.
- Contribute to revenue and profitability objectives through project management and supplier negotiations.
- Guide, support, and mentor Event Travel Specialists and new team members.
- Share best practices, supplier knowledge, and operational expertise.
- Support process improvements and operational efficiencies.
- Achieve agreed OKRs, service standards, and financial targets.
- Maintain knowledge of client accounts, industry trends, and supplier developments.

## Requirements
- Proven travel industry experience, preferably in event, group, or project-based travel management.
- Experience supporting multiple client accounts and managing competing priorities.
- Demonstrated success delivering high levels of client satisfaction and service excellence.
- Strong GDS experience with Sabre or Amadeus.
- Advanced knowledge of airline fares, ticketing, routing, and group travel logistics.
- Understanding of event registration platforms such as Cvent or similar technologies.
- Strong working knowledge of Microsoft Office, particularly Excel and Outlook.
- Excellent client relationship management and communication skills.
- Commercial awareness and ability to identify value and profitability opportunities.
- Exceptional attention to detail and accuracy.
- Ability to manage multiple projects while meeting deadlines.
- Strong problem-solving and decision-making skills.
- Ability to anticipate risks and implement practical solutions.
- Confident presentation and communication skills at all organizational levels.
- Self-motivated, proactive, adaptable, resilient, and able to work independently and collaboratively.

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