# Programs Operations Lead, Growth Levers

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $156k – $193k/yr
**Experience:** 12+ years
**Skills:** Program Management, Business Operations, marketing operations, Growth Marketing, Customer Relationship Management, Roadmapping, raci, launch management, Budget Management, financial planning and analysis, advanced analytics, SQL, promotions, Partnerships, merchandising
**Posted:** 2026-08-12

> Leads the operating system for Airbnb’s global growth-lever portfolio, coordinating roadmaps, intake, budgets, launch governance, reporting, and cross-functional execution across markets. Requires 12+ years in program, business, or marketing/GTM operations and strong experience building scalable coordination systems.

## Job Description

## Responsibilities

- Own a unified cross-lever roadmap and source of truth across incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns.
- Build and run the operating system, including cadence, launch readiness, RACI, resourcing visibility, and governance across Global Markets, growth marketing, product, merchandising, and finance.
- Establish change intake, prioritization, sequencing, approvals, and conflict resolution for campaign and lever requests.
- Translate budgets into executable roadmaps by tracking committed and available spend, incorporating funding decisions into plans, and reporting spend and returns to leadership.
- Coordinate regional business operations, growth marketing, partnerships, product, and merchandising teams to drive alignment and unblock decisions.
- Convert playbooks and country plans into standardized templates, coupon and efficiency-reference libraries, launch checklists, and repeatable campaign operations.
- Partner with Advanced Analytics and FP&A on performance tracking, post-mortems, readouts, efficiency, incrementality, seasonality, auto-apply, and standardized measurement.
- Own the Global Markets reporting cadence, including the Weekly Business Review, weekly leadership report, monthly country-performance newsletter, staff meetings, executive reviews, and country deep dives.
- Run recurring cross-functional roadmap syncs with payments, advanced analytics, growth marketing, merchandising, and international product.
- Maintain operating and reporting cadence through peak seasons and leadership absences.

## Requirements

- **12+ years** in program management, business operations, or marketing/GTM operations.
- Experience orchestrating growth, marketing, or commercial programs across multiple markets, ideally in marketplace, e-commerce, or consumer technology environments.
- Track record of establishing operating systems or central coordination capabilities from scratch, including intake, prioritization, RACI, cadence, and governance.
- Exceptional cross-functional orchestration in a matrixed organization spanning product, growth marketing, merchandising, finance, and regional or country operations.
- Strong operating discipline across roadmaps, change intake, sequencing, conflict resolution, launch management, business reviews, executive reporting, and written communication.
- Fluency translating multi-million-dollar budget decisions into roadmap and resourcing changes and reporting spend and return.
- Analytical fluency and experience partnering with analytics and finance on performance, efficiency, incrementality, and measurement standards.
- Comfort operating amid ambiguity and organizational transition, with strong ownership and prioritization.
- Fluent written and spoken English.
- Expected to work in the office approximately 3 days per week.

## Nice-to-haves

- Hands-on experience with incentives, promotions and coupons, host-funded offers, lifecycle or CRM, merchandising, or partnerships.
- Experience working across international markets and time zones.
- Familiarity with SQL.

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