# Staff Platform Manager, Conversational Products

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Product Management
**Salary:** $200k – $240k/yr
**Experience:** 9+ years
**Skills:** Generative AI, Machine Learning, LLMs, Retrieval-Augmented Generation, Agentic AI, Function Calling, Llm Evaluation, Prompt Engineering, Production Data, Data Analysis, Python, Ai Assistants, Model Calibration, Model Certification, Offline Evaluation
**Posted:** 2026-08-19

> Own the platform and evaluation strategy for Airbnb’s AI Assistant, shaping how it reasons, retrieves knowledge, takes actions, and resolves support issues safely at scale. Requires 9+ years building technology products, production generative AI or ML experience, strong technical and data fluency, and deep LLM evaluation expertise.

## Job Description

## Responsibilities
- Set the product direction and multi-quarter vision for the AI Assistant platform.
- Own how the assistant interprets requests, routes them, retrieves knowledge, invokes capabilities, takes actions, and responds.
- Define complete, correct resolutions and align engineering, policy, and knowledge partners around them.
- Establish measurable success criteria for resolution rate, accuracy, safety, and launch readiness.
- Build capabilities end to end, including hands-on product artifacts, calibration, and human input.
- Diagnose complex AI-system failures and determine where fixes belong.
- Own evaluation strategy, including LLM-based evaluators, offline and live-traffic evaluation, calibration, certification, and tooling.
- Align cross-functional teams, establish agreements, and maintain a single source of truth.
- Present decisions, tradeoffs, and asks to senior leadership.

## Requirements
- 9+ years building technology products, including at least 5 years in product management or a closely related technical role such as engineering, data science, or applied research.
- Experience shipping generative AI or ML products to production.
- Hands-on technical depth with prompts, ML constraints, and engineering systems.
- Ability to work directly with production data and validate analyses end to end.
- Experience designing, calibrating, or certifying automated model-based evaluations.
- Strong understanding of AI user experience, including latency, tone, and trust.
- Ability to lead ambiguous, cross-cutting initiatives and drive alignment across teams.
- Track record of scaling impact through others.
- Strong executive communication and execution skills.

## Nice-to-haves
- Experience with retrieval-augmented generation.
- Experience with agentic architectures.
- Experience with function-calling architectures.
- Experience building evaluation systems.
- Experience using AI tools and coding agents.

## Compensation and Benefits
- Base pay range: **$200,000–$240,000 USD**.
- May also be eligible for bonus, equity, benefits, and Employee Travel Credits.

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