# Benefits Operations Manager

**Company:** [GoHighLevel](https://hotfix.jobs/companies/gohighlevel)
**Location:** Remote
**Role:** People Ops
**Experience:** 8+ years
**Skills:** us health benefits, 401(k) administration, erisa, benefits compliance, employment compliance, leave management, multi-state compliance, Benefits Administration, Vendor Management, wellness programs, employee benefits, compliance documentation, plan utilization data
**Posted:** 2026-08-05

> Leads US benefits, 401(k), leave, wellness, and multi-state employment compliance operations as a senior individual contributor. The role requires 8+ years of experience, advanced ERISA and fiduciary knowledge, strong cross-functional judgment, and a focus on employee experience and scalable governance.

## Job Description

## Responsibilities

### End-to-End Initiative Lifecycle Ownership
- Own the full lifecycle of high-visibility benefits, wellness, and compliance initiatives, from concept and framework chartering through multi-state implementation and employee adoption.
- Partner with the Chief of Staff to prioritize the compliance and benefits backlog and focus resources on high-priority regulatory and infrastructure needs.
- Re-scope program goals, wellness rollouts, and plan timelines as business priorities or federal and state regulations evolve.
- Guide the development of new infrastructure and apply existing principles to navigate complex structural goals.

### Benefits, Leave, and Compliance Operations
- Treat benefits enrollment, wellness programs, and lifestyle perks as employee-facing product launches.
- Administer US health benefits and 401(k) plans, including vendor relationships, platform management, and system updates.
- Design, oversee, and optimize regional and global employee leave programs.
- Build, launch, and manage employee perk programs such as remote-work stipends and lifestyle perks.
- Lead company-wide well-being initiatives, including mental health weeks and wellness programs.
- Research, process, and track state-by-state hiring approvals and regional compliance requirements in partnership with Accounting, Finance, and Legal.
- Maintain the source of truth for benefit records, compliance logs, and 401(k) updates.

### Governance, Communication, and Adoption
- Establish documentation standards and project rituals for compliance and leave tracking with minimal process overhead.
- Evaluate complex compliance and operational issues and adapt programs as the company expands into new states.
- Translate technical compliance, legal, and benefits information into concise communications for executives and employees.
- Identify adoption roadblocks and design mitigation strategies that improve the employee and manager experience.
- Create leader toolkits, compliance FAQs, benefits summaries, and feedback loops.
- Use plan utilization data, employee feedback, and sentiment data to improve perk and wellness program design.
- Audit benefits administration processes and identify opportunities to improve efficiency and compliance scalability.

## Requirements
- 8+ years of experience leading complex, multi-workstream initiatives involving US health benefits administration, 401(k) management, and employment compliance in high-growth, remote-first environments.
- In-depth knowledge of US healthcare infrastructure, ERISA rules, 401(k) fiduciary practices, and multi-state compliance.
- Ability to independently evaluate variable factors, select appropriate methods, and make structural recommendations.
- Experience partnering with and influencing Legal, Finance, and Accounting stakeholders.
- Track record of measuring success through plan utilization, employee stability, and compliance health.
- Exceptional judgment, emotional intelligence, and discretion when handling sensitive employee scenarios, including medical and personal leaves.

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