# Senior Customer Engineer, Digital Native Enterprise

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** San Francisco, CA, Los Angeles, CA
**Role:** Sales Engineering
**Salary:** $221k – $300k/yr
**Experience:** 5+ years
**Skills:** web security, Networking, Cloud Infrastructure, AWS, GCP, Azure, Python, JavaScript, Go, workers, workers ai, ai gateway, vectorize, Prompt Engineering, RAG
**Posted:** 2026-07-21

> Customer Engineer embedded in GTM for Cloudflare's Digital Native Enterprise accounts. Own technical relationships across the full customer lifecycle: pre-sales discovery/PoCs, onboarding, adoption, expansion with quota, and C-level advisory on security, networking, and developer platforms.

## Job Description

## What You'll Do

### Technical Validation (Pre-Sales)
- Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
- Build technical champions and executive relationships within target accounts
- Represent Cloudflare at industry events, developer communities, and cybersecurity conferences

### Customer Adoption & Value Realization
- Serve as the primary technical contact from contract signature through full platform adoption
- Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
- Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value

### Commercial Accountability & Expansion
- Carry a variable quota tied directly to new business acquisition and ongoing account growth
- Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
- Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI

### Trusted Advisory
- Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
- Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

## What We're Looking For

### Required
- Deep understanding on The Life of a Request on the Internet
- Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
- Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
- Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
- AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.

### Preferred
- Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
- Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
- Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
- Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
- Hands-on experience building cloud-based applications
- Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

### Bonus Points
- Cloudflare platform certifications or meaningful hands-on deployment experience
- Exposure to DevOps, security operations, or emerging GenAI trends
- Relevant industry certifications (cloud, security, networking)

## Compensation
For San Francisco based hires: Estimated annual salary of $231,000 - $300,000+
Los Angeles based hires: Estimated annual salary of $221,000 - $267,000.

This role is eligible to participate in Cloudflare’s equity plan.

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