# Operations Lead

**Company:** [Fortuna Health](https://hotfix.jobs/companies/fortuna-health)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $160k – $180k/yr
**Experience:** 2+ years
**Skills:** Operations, Consulting, Product Strategy, Client Implementations, Process Design, Team Leadership, User Experience
**Posted:** 2026-09-01

> Leads operational strategy, client implementations, state expansion, and workflow development for a Medicaid consumer experience. The role requires 2–4+ years in operations or consulting, strong ownership, product orientation, and high-velocity execution.

## Job Description

## Responsibilities
- Build and refine the operational engine supporting Fortuna’s consumer experience.
- Help strategize expansion into new states.
- Lead implementations with new clients.
- Shape how the product supports thousands of people navigating coverage each month.
- Own ambiguous operational problems and develop end-to-end workflows.
- Contribute across multiple operational functions and help lead and develop a team as the role grows.

## Requirements
- 2–4+ years of experience in operations or consulting.
- Product-oriented mindset focused on delivering a seamless, user-centered experience.
- Ability to take ownership of ambiguous problems and execute independently.
- Ability to work with speed, focus, and attention to detail in a high-output environment.
- Strong communication, respectful disagreement, empathy, humility, and low-ego collaboration.

## Compensation and Benefits
- Salary of $160,000–$180,000.
- Equity ownership in the company.
- Platinum health insurance plans.
- Free daily lunch.
- Commuter expenses covered.
- $100/month wellness benefit.
- Unlimited paid time off.
- 401(k) plan with company match.

## Similar jobs

- [Senior Manager, Materials Planning & Logistics – Development Programs](https://hotfix.jobs/jobs/cfa8d36e-6947-44ba-b49c-e5e85340e59e) - Shield AI - Seattle, WA - $160k – $250k/yr
- [Strategy and Operations, Future Platforms Manager / Senior Manager | Housing](https://hotfix.jobs/jobs/c13c9dd5-7f6c-4fd8-a886-b78a77da3c60) - EliseAI - New York, NY - $160k – $250k/yr
- [Vendor Manager, Operational Vendor Support](https://hotfix.jobs/jobs/229c08ec-b92a-4a8b-8367-10595264ed3a) - Airbnb - Remote - $156k – $195k/yr
- [Production Planning Manager](https://hotfix.jobs/jobs/5f21ee9c-e508-4408-b812-75ae4341e547) - Crusoe - Arvada, CO - $155k – $185k/yr
- [Strategic Sourcing Manager](https://hotfix.jobs/jobs/0e914bfd-42d1-414a-b79a-5d87b3f1c92b) - Crusoe - Arvada, CO - $155k – $185k/yr

**Apply:** https://hotfix.jobs/jobs/70a3fbf8-359a-4633-9790-10d6862b30fa
**Canonical:** https://hotfix.jobs/jobs/70a3fbf8-359a-4633-9790-10d6862b30fa