# Senior Manager, Communications & Content

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Chicago, IL
**Role:** Communications
**Salary:** $170k – $190k/yr
**Experience:** 7+ years
**Skills:** Public Relations, Media Pitching, Thought Leadership, Content Strategy, Social Media, Customer Communications, AI Tools, Media Training, Editorial, Press Releases
**Posted:** 2026-03-18

> Leads PR, content strategy, customer communications, and thought leadership for Flexport, working closely with executives to shape narratives on global trade and logistics. Requires 7+ years in PR/comms/content, proven media relationships, and active AI tool usage.

## Job Description

## Responsibilities

### Public Relations & Media
- Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
- Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
- Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
- Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
- Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

### Content Strategy
- Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
- Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
- Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
- Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

### Customer Communications
- Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
- Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
- Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

### AI & Efficiency
- Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
- Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

## Requirements
- 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
- Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
- Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
- Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
- Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
- The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
- Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
- You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

## Similar roles

- [Internal Communications Lead](https://hotfix.jobs/jobs/7167ebc9-26eb-4ba7-9ff2-0ecaca84351a) - Plaid - Remote - $170k – $224k/yr
- [PR & Communications Manager](https://hotfix.jobs/jobs/c2304f5b-30fa-486c-8ec4-bc7aa86b5b89) - Avoca - New York, NY - $165k – $190k/yr
- [Senior Manager, Brand & Communications](https://hotfix.jobs/jobs/13dd43de-9432-493f-832c-0089b230a3b1) - Formation Bio - New York, NY - $178k – $232k/yr
- [Senior Lead, Tech and Product Communications](https://hotfix.jobs/jobs/d9fef7a5-2d42-4857-a7aa-c4304e73d38e) - Ramp - New York, NY - $162k – $275k/yr
- [Sr. Manager of Communications](https://hotfix.jobs/jobs/ec83fa0a-4621-49c3-ba70-e3869824038c) - Nuro - Mountain View, CA - $160k – $241k/yr

**Apply:** https://hotfix.jobs/jobs/709e9f41-e02d-4d71-b7d2-430b079b1b03
**Canonical:** https://hotfix.jobs/jobs/709e9f41-e02d-4d71-b7d2-430b079b1b03