# Senior Customer Success Manager

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Unspecified
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Customer Success, Solutions Architecture, Technical Account Management, Professional Services, Account Management, Revenue Retention, Revenue Forecasting, MongoDB, AI Tools
**Posted:** 2026-08-27

> Manages a portfolio of Enterprise and High Tech customers in Hong Kong, advising on MongoDB deployments, customer health, retention, revenue realization, and expansion. Requires 5–7+ years in a technical customer-facing role and experience managing customer outcomes for a defined book of business.

## Job Description

## Responsibilities

### Customer Advisory
- Advise customers on deployment health, best practices, and operational strategies.
- Resolve critical customer challenges, accelerate time-to-value, and guide customers toward business goals through MongoDB deployments.
- Conduct customer business reviews by analyzing technical health and operational performance and translating insights into value-based outcomes.
- Partner with technical and business leaders to align objectives and create mutual success plans that support growth and retention.

### Account and Portfolio Management
- Manage a portfolio of Enterprise and High Tech customers across different stages of the customer journey.
- Own account-plan activities that improve customer maturity, lifetime value, retention, and revenue realization.
- Track business outcomes, forecast revenue retention and realization, and report progress to senior leadership.
- Identify expansion opportunities and collaborate with presales teams to support growth.
- Maintain accurate customer information and territory analysis in internal systems.
- Use AI-driven tools to improve workflow productivity and customer success outcomes.

### Internal Collaboration and Customer Advocacy
- Represent customer needs internally and use customer insights to inform the product roadmap.
- Coordinate with Sales, Product, Services, Support, Training, Marketing, and Executive Sponsors to improve customer health, satisfaction, and value realization.
- Share customer learnings to strengthen team performance and maximize customer value.

## Requirements
- 5–7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Solutions Architecture or Engineering, Professional Services or Implementation, or Technical Account Management.
- Experience supporting a deeply technical, ideally consumption-based, product.
- 3+ years accountable for customer health and revenue realization across a defined Enterprise or High Tech book of business.
- Excellent verbal and written communication skills, with the ability to influence technical and business outcomes.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

## Similar jobs

- [Technical Account Manager, Observe](https://hotfix.jobs/jobs/8867918c-67fc-409c-8689-d26fe72b0abf) - Snowflake - Remote - $148k – $194k/yr
- [Senior Customer Success Manager](https://hotfix.jobs/jobs/7941c28c-60ba-42a9-9a7d-29ebd54f1d5b) - MongoDB - Melbourne, Australia
- [Sr. Manager, Commercial Customer Success](https://hotfix.jobs/jobs/e7ab87fe-a452-472a-a0a5-24610267ff04) - Vanta - Remote - $198k – $233k/yr
- [Customer Success Team Lead, Enterprise](https://hotfix.jobs/jobs/67d002ac-6c90-40b4-9761-f420b13728fb) - Dandy - Remote - $120k – $120k/yr
- [Senior Implementation Manager](https://hotfix.jobs/jobs/ba3b0f7f-b250-4011-bf15-8b1044dbce95) - Ascertain - Remote - $130k – $150k/yr

**Apply:** https://hotfix.jobs/jobs/707a082b-6f39-4be6-8273-deaf0a437101
**Canonical:** https://hotfix.jobs/jobs/707a082b-6f39-4be6-8273-deaf0a437101