# Manager, Technical Training and Enablement

**Company:** [Bevi](https://hotfix.jobs/companies/bevi)
**Location:** Boston, MA
**Role:** Technical Writing
**Salary:** $112k – $138k/yr
**Experience:** 5+ years
**Skills:** learning management systems, absorb, articulate, Salesforce, Zendesk, Google Workspace, Confluence, Jira, technical training, technical documentation, e-learning, artificial intelligence
**Posted:** 2026-08-06

> Leads a small team responsible for technical training, enablement, documentation, the Help Center, and LMS operations for internal teams and external partners. The role requires cross-functional program leadership, hands-on content development, and experience scaling learning programs.

## Job Description

## Responsibilities

- Lead and develop an Instructional Designer and Technical Content Manager; set priorities and maintain high standards for quality and speed.
- Own onboarding and ongoing curricula for partner and internal technical audiences across e-learning and in-person formats.
- Create training modules, tests, milestones, and readiness assessments.
- Onboard, upskill, and coach partner technicians, branch managers, and operations managers to improve field efficiency and technical proficiency.
- Own the intake, accuracy, and maintenance of technical documentation, specifications, and the Bevi Help Center.
- Administer the Learning Management System, including users, content, effectiveness, reporting, and completion tracking.
- Manage authoring tools and develop scalable e-learning and in-person programs.
- Partner with Sales, external partners, Product, and Engineering to capture process guidance and translate new products and changes into training and documentation.
- Drive communication, stakeholder alignment, and buy-in across the business and partner network.
- Continuously improve training, documentation, and Help Center processes; use AI to improve efficiency and scalability.
- Travel as needed for training events.

## Requirements

- Experience building and operating technical training or enablement programs for internal teams and ideally external partners or channel networks.
- People leadership experience or clear readiness to manage and develop a small team.
- Working knowledge of LMS and authoring platforms such as Absorb and Articulate.
- Familiarity with Salesforce, Zendesk, Google Workspace, Confluence, and Jira.
- Ability to teach across verbal, written, video, and e-learning formats.
- Excellent cross-functional communication and stakeholder management skills.
- Strong process-building, analytical, organizational, and prioritization skills.
- High sense of urgency and a hands-on operating style.
- Ability to use AI to improve training and documentation processes.

## Compensation and Benefits

- Salary range: **$111,945–$138,285 USD**.
- Some roles may be eligible for commission or bonus incentives.
- Equity in the form of stock options.
- Health and medical benefits, flexible spending accounts, and flexible PTO.
- Medical, dental, and vision insurance, with 95% of premiums paid by the employer.
- 401(k) with company match.
- Twelve company holidays and additional paid sick leave.
- Fully paid parental leave for birth and non-birth parents.
- Employer-paid disability and life insurance.
- Wellness and fitness reimbursements.
- Monthly cell phone and commuting stipends.

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