# Forward Deployed Engineer - Agents

**Company:** [Level AI](https://hotfix.jobs/companies/level-ai)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** AI Agents, LLMs, APIs, CRM, Telephony, Data Platforms, Prompting, Guardrails, Workflow Design, Integration Testing
**Posted:** 2026-05-06

> Leads end-to-end deployment and optimization of AI Virtual Agents and CX automation workflows for enterprise customers. Requires 5+ years in a technical customer-facing role, strong coding and API integration skills, and the ability to translate requirements into production solutions.

## Job Description

## Responsibilities
- Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
- Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
- Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
- Build, test, and validate integrations with enterprise systems such as CRM, ticketing, telephony, and data platforms.
- Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
- Translate customer needs into clear implementation plans and documentation.
- Run feedback loops with Engineering and Product to improve platform capabilities.
- Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable deployments.

## Requirements
- 5+ years in a technical customer-facing role, such as Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, or Technical Program Management.
- Strong technical foundation, including coding, working with APIs, and building end-to-end integrations.
- Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
- Ability to communicate with senior technical stakeholders and translate requirements into execution plans.
- Comfortable operating in fast-moving, ambiguous environments.
- Comfortable working in EST hours (3:30 AM IST).

## Nice-to-Haves
- Experience building with LLMs or AI agents, including prompting, evaluation, guardrails, or workflow design.
- Experience integrating enterprise SaaS systems such as CRM, ticketing, and data pipelines, with attention to security and compliance.
- Computer Science, Engineering, or Math degree, or equivalent experience.
- Strong product instincts and ability to define success metrics and contribute customer insights to product evolution.

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**Apply:** https://hotfix.jobs/jobs/703b2fa0-199a-4a17-9a5d-b3a99776d11f
**Canonical:** https://hotfix.jobs/jobs/703b2fa0-199a-4a17-9a5d-b3a99776d11f