# Technical Account Manager, Logistics

**Company:** [Altana](https://hotfix.jobs/companies/altana)
**Location:** Brooklyn, NY
**Role:** Account Management
**Salary:** $125k – $150k/yr
**Experience:** 5+ years
**Skills:** Account Management, Logistics, Customer Success, Product Adoption, Quarterly Business Reviews, Data Analysis, Machine Learning, Data Fusion, Upselling, Cross-Functional Collaboration
**Posted:** 2026-08-28

> Manages strategic logistics accounts by driving onboarding, product adoption, customer value, retention, and expansion. Requires 5+ years of account management experience with logistics customers and the ability to communicate effectively with technical and commercial stakeholders.

## Job Description

## Responsibilities
- Manage strategic accounts across major logistics service providers, driving stakeholder alignment, product adoption, measurable impact, and growth across global operations.
- Lead onboarding and adoption for new users, enabling customers to use Altana’s platform effectively.
- Conduct in-depth customer analysis to optimize experience and outcomes.
- Collaborate with product and implementation engineering teams on contract delivery and product improvements.
- Own customer calls and Quarterly Business Reviews (QBRs), using data-driven insights and communicating customer feedback to internal teams.
- Connect tactical account management with broader commercial and product objectives.
- Partner with Account Executives to identify and execute upsell and cross-sell opportunities.
- Synthesize and communicate customer feedback to the product team.

## Requirements
- 5+ years of account management experience with logistics customers, such as 3PLs, cargo, or freight organizations.
- Experience driving strategic initiatives from concept through execution in fast-moving environments.
- Demonstrated success expanding accounts year over year.
- Strong cross-functional collaboration and receptiveness to feedback.
- Willingness to learn fundamental concepts of data fusion and machine learning.
- Ability to communicate product value to technical and commercial audiences.
- Must be within commuting distance of the Brooklyn, NY office and planned Midtown Manhattan office.

## Compensation and Benefits
- Annual base salary: **$125,000–$150,000 USD**.
- Competitive equity grants for most full-time offers.
- Discretionary bonus or variable compensation plan, depending on the role.
- Flexible time off, paid parental leave, medical, vision, and dental benefits.
- Employer-paid high-deductible health plan with HSA contribution and FSA options.
- Life, short- and long-term disability, and AD&D insurance.
- 401(k) savings plan, commuter benefits, wellness subscription, pet insurance, employee assistance program, and dependent care FSA.

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