# Product Delivery Strategist

**Company:** [Tabs](https://hotfix.jobs/companies/tabs)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $100k – $136k/yr
**Experience:** 3+ years
**Skills:** SQL, Python, API Integrations, ERP Systems, NetSuite, Salesforce, Quickbooks, Google Sheets, Excel, Technical Project Management
**Posted:** 2026-05-15

> Own end-to-end customer project delivery at an AI revenue platform, acting as mini-PM to scope, drive execution, and resolve technical issues in finance workflows. Requires 3+ years in implementation or technical project management at a SaaS startup plus strong cross-functional communication and technical acumen.

## Job Description

## What You'll Do
- Own delivery end-to-end: Take customer projects from scoping through launch, managing scope, timelines, and stakeholder communication across a range of project sizes and urgency levels.
- Act as a mini-PM: Clarify requirements, define scope, set milestones, and drive execution across internal and external stakeholders. Hold customers and teammates accountable to commitments.
- Translate customer needs into solutions: Partner with customers to understand their workflows, data, and operational realities, then map those needs to what Tabs can deliver — through existing functionality, creative configuration, or new builds.
- Partner with product and engineering: Identify gaps, escalate issues, and collaborate on solutions when out-of-the-box functionality isn't enough. Document learnings to inform the product roadmap.
- Investigate and resolve customer issues: Operate in an FDE-style capacity when needed — digging into customer environments, third-party tools (ERPs, CRMs, payment and tax vendors), and edge cases to unblock progress.
- Manage stakeholders: Build trusted relationships with customer-side operators, finance leaders, and system admins. Keep all parties aligned on priorities, risks, and next steps.
- Document and scale: Capture learnings, patterns, and playbooks so the team gets faster and sharper with every project.

## Who You Are
- Proactive self-starter who thrives in ambiguity and doesn't wait for perfect requirements to move forward.
- Resourceful and pragmatic — gather context quickly, make reasonable assumptions, and find ways to unblock yourself and others.
- Communicate clearly across audiences (finance leaders, engineers, CS partners).
- Strong problem-solver and project manager who anticipates challenges, weighs tradeoffs between speed and quality, and drives projects to completion.
- Systems-minded — comfortable reasoning about how pieces fit together, where edge cases live, and what could break.

## Requirements
- 3+ years in implementation, solutions, customer onboarding, technical project management, or a similar customer-facing role at a startup or fast-paced SaaS environment.
- Demonstrated ability to scope and drive projects end-to-end in ambiguous environments, working with imperfect requirements and tight timelines.
- Strong technical acumen — able to assess a customer's stack, reason about APIs, data flows, and integrations, and design workflows that hold up in production.
- Excellent cross-functional communicator with experience managing customer relationships and internal stakeholders simultaneously.

## Nice to Have
- Familiarity with SQL, Python, or confidence picking it up quickly.
- Light Python experience, or willingness to learn enough to be self-sufficient on lightweight tooling.
- Experience working in or alongside finance, accounting, or B2B operations workflows.
- Exposure to ERPs, CRMs, or payment/tax systems (e.g., NetSuite, Salesforce, QuickBooks).
- Advanced spreadsheet skills (Google Sheets / Excel).
- Prior FDE or forward-deployed style experience investigating live customer environments.

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