# GRC Program Manager, Product and Customer Trust

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $216k – $252k/yr
**Experience:** 5+ years
**Skills:** GRC, Product Assurance, Security Compliance, Customer Trust, Enterprise Trust, Security Questionnaires, Trust Center, Product Launch Reviews, Data Handling, Automation
**Posted:** 2026-06-13

> GRC Program Manager driving product assurance, customer trust, and regulatory readiness for OpenAI. Partners with Product, Security, Legal, and GTM to ensure secure product launches and accurate external compliance narratives.

## Job Description

## Responsibilities
- Own and improve the customer trust operating model including intake, triage, escalations, SLAs, metrics, and quality review
- Support strategic customer trust needs including security questionnaires, customer calls, Trust Center updates, and high-priority deal support
- Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes
- Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled
- Ensure external security and compliance claims are supported by internal processes and controls
- Ensure product launches support external security and compliance narrative; scale launch reviews to ensure GRC is not a bottleneck
- Develop data handling guidance as needed to provide product teams a paved path consistent with external commitments
- Use automation and AI-native workflows across internal and external tooling, Codex, and related systems to improve speed and consistency
- Turn recurring customer discovery into reusable content, product feedback, evidence improvements, and control-gap signals

## Requirements
- Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment
- Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives
- Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally
- Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows
- Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security
- Technical fluency across SaaS, cloud, security controls, product launches, and enterprise assurance workflows
- Experience in scaling product launch reviews
- Experience supporting GTM, Field Security, Sales Engineering, Customer Success, or strategic enterprise customers
- Experience writing clearly, precisely, and with excellent judgment about external claims and evidence
- Experience building systems, metrics, and escalation paths that scale a high-volume assurance function without sacrificing quality

## Nice-to-Haves
- Vertical specific experience in Healthcare, Financial Services and Advertising
- Experience using Codex and other AI-native tools to reduce manual review, automate launch review processes, and keep approved content current

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