# Technical Enablement Manager, Customer Experience

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** New York, NY
**Role:** Sales Enablement
**Salary:** $165k – $180k/yr
**Experience:** 7+ years
**Skills:** Instructional Design, Content Strategy, Knowledge Management, Onboarding Program Development, Training Content Creation, Metrics And Impact Measurement, Cross-Functional Collaboration, Ai Tools Proficiency, Process Documentation, Change Management
**Posted:** 2026-06-16

> Own end-to-end enablement strategy and programs for Notion's global customer experience teams, including onboarding, training content, launch readiness, and continuous learning. Requires 7+ years building CX/support enablement programs plus strong instructional design and measurement skills.

## Job Description

## What You'll Achieve
- Own end-to-end CX enablement for a business vertical: define learning outcomes, readiness expectations, and content strategy across the learning journey (onboarding → proficiency → change management → continuous improvement).
- Develop and maintain training and knowledge content: take a holistic approach to the learning experience, producing and maintaining comprehensive “enablement kits”, including content creation and maintenance for training materials, knowledge base resources, SOPs, support comms, etc.
- Build and evolve onboarding: design journeys that reduce time-to-productivity and improve role readiness.
- Lead launch readiness: translate product launches into clear readiness plans, content, and delivery for customer-facing teams.
- Measure impact and iterate: define, track and continuously improve training outcomes (readiness, QA outcomes, time-to-productivity, ticket quality, etc) while aligning to wider CX goals (CSAT, ART, productivity metrics, etc); report outcomes to stakeholders and leadership.

## Skills You'll Need to Bring
- Program ownership: 7+ years experience building and leading onboarding and ongoing enablement programs (ideally for support, CX, or other customer-facing teams).
- Strong content strategy + knowledge management: proven experience designing and maintaining scalable, durable learning and knowledge experiences, not just create one-off trainings; able to build and maintain a comprehensive library of training content, activities, knowledge base articles, and team-wide communications.
- Instructional design capability: able to translate complex product/process changes into clear, role-relevant learning and documentation.
- Measurement + critical thinking: comfort using metrics to define success, identify opportunities and measure impact; make data-informed decisions that proactively address performance gaps and continuously improve programs and performance outcomes.
- Cross-functional influence + operational rigor: skilled at aligning multiple partners, driving timelines, and building repeatable processes across multiple workstreams in an evolving tech landscape.
- AI literacy + excellent communication: curious and pragmatic about using AI tools in day-to-day workflows (content creation, knowledge ops, analysis/QA), with good judgment and oversight; clear writing, strong facilitation, and ability to tailor messaging to different audiences.

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