# Senior Manager, Product Management

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Remote
**Role:** Product Management
**Salary:** $152k – $239k/yr
**Experience:** 8+ years
**Skills:** Salesforce, Sales Cloud, Service Cloud, Safe Agile, Product Management, Roadmap Development, Stakeholder Management, Pi Planning, Apex, Lwc
**Posted:** 2026-06-12

> Lead product management for ZoomInfo's Salesforce technology portfolio across three pillars: platform architecture, sales pipeline enablement, and customer success workflows. Manage a team of PMs and BAs while driving SAFe Agile delivery and stakeholder alignment.

## Job Description

## Key Responsibilities

### Strategic Roadmap Development & Execution
- Define, maintain, and communicate a multi-quarter technology roadmap across Salesforce Platform, Lead to Opportunity, and Adopt to Consume value streams aligned to revenue growth targets
- Translate executive vision and business strategy into concrete, prioritized product initiatives with measurable outcomes
- Partner with senior business stakeholders (Sales, Revenue Operations, Customer Success, Marketing, Finance) to validate highest-impact Salesforce platform investments
- Conduct quarterly roadmap reviews with leadership, adjusting priorities based on business performance data and market dynamics
- Balance short-term delivery commitments with long-term platform scalability and architectural integrity

### SAFe Agile Product Leadership
- Operate as Product Management leader within SAFe Agile framework across one or more Agile Release Trains (ARTs)
- Drive Program Increment (PI) Planning, ensuring team-level objectives ladder up to portfolio-level epics
- Maintain and prioritize Program Backlog, including definition and decomposition of Epics and Features into actionable stories
- Author and validate Feature acceptance criteria aligned to business value hypotheses and measurable KPIs
- Lead pre-PI and post-PI ceremonies including System Demos, Inspect & Adapt workshops, and stakeholder readouts
- Apply Lean-Agile principles including WSJF for continuous prioritization and flow-based delivery metrics

### Salesforce Platform
- Own platform product roadmap encompassing org configuration, data model governance, integration architecture, security and compliance controls, release management, and scalability planning
- Govern platform standards across declarative and programmatic development (Flows, Apex, LWC)
- Evaluate and recommend new Salesforce capabilities, AppExchange solutions, and platform investments
- Lead capacity and dependency management across platform teams

### Lead to Opportunity Value Stream
- Drive product discovery and delivery for the full sales funnel in Salesforce: lead capture, routing and assignment, lead-to-contact conversion, account matching, opportunity creation, pipeline management, and forecasting
- Partner with Sales Strategy and Revenue Operations to identify friction points in seller workflows
- Own integrations between Salesforce Sales Cloud and complementary GTM tools (Outreach, ZoomInfo platform)
- Define and track metrics: lead response time, conversion rates, pipeline velocity, forecast accuracy

### Adopt to Consume Value Stream
- Own Salesforce product roadmap supporting Customer Success and Customer Experience: onboarding automation, customer health scoring, escalation management, renewal and expansion triggers, CS team productivity tooling
- Collaborate with Customer Success leadership to define world-class post-sale digital experience
- Drive integrations between Salesforce Service/Experience Cloud and customer data platforms, support systems, and product usage telemetry
- Establish and monitor outcome metrics: time-to-value, customer health score trends, churn risk reduction, NPS correlation, renewal rates

### People Management & Team Development
- Lead, mentor, and develop a team of Product Managers and Business Analysts
- Set clear goals and performance expectations aligned to SAFe roles; provide regular coaching and feedback
- Recruit and build out team capacity in alignment with portfolio scope growth
- Foster high-performance, collaborative team culture grounded in continuous learning and Agile mindset

### Stakeholder Management & Communication
- Serve as primary product leadership interface for senior stakeholder ecosystem including Sales, Customer Success, Revenue Operations, Marketing, IT, and C-suite
- Develop and maintain stakeholder engagement plans; proactively manage expectations around delivery timelines and tradeoffs
- Design and facilitate structured intake and prioritization processes
- Communicate roadmap progress, delivery risks, and business impact in compelling formats
- Lead cross-functional working sessions, business requirement workshops, and solution design reviews

### Business Analysis & Requirements Excellence
- Partner with Business Analysts to ensure rigorous discovery, documentation, and validation of business requirements
- Establish standards for user story writing, acceptance criteria definition, and process mapping
- Oversee current-state and future-state process analysis
- Champion data integrity, reporting, and analytics as core requirements

## Qualifications

### Required
- 8+ years of product management experience, with at least 3 years in a B2B SaaS or revenue technology environment
- 3+ years of direct people management experience leading product and/or business analysis teams
- Demonstrated expertise in Salesforce — including Sales Cloud and Service Cloud — as a product owner or product manager
- Salesforce certifications (Administrator, Sales Cloud Consultant, or equivalent) strongly preferred

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