# Staff Solutions Engineer - New York

**Company:** [Kong](https://hotfix.jobs/companies/kong)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $200k – $250k/yr
**Experience:** 7+ years
**Skills:** Kubernetes, Docker, APIs, CI/CD, Cloud Native, AI, LLMs, Kong, DevOps, SaaS
**Posted:** 2026-04-22

> Staff Solutions Engineer supports sales by architecting Kong API/AI platform solutions for enterprises, leading PoCs, building client relationships, and creating technical documentation. Requires 7+ years in software/sales engineering at SaaS companies with expertise in cloud-native tech, APIs, and AI.

## Job Description

## Responsibilities
- Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
- Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production.
- Support PoCs throughout the entire evaluation process.
- Ensure 100% customer satisfaction across assigned set of accounts.
- Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs.
- Create technical documentation for DevOps, implementations, and services engagements.
- Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
- Any additional tasks required by manager.

## Requirements
- **7+ years** software engineer and/or sales engineer **management experience** at **SaaS**, **Open Source** or **Enterprise Software** company.
- Solid understanding of **cloud computing** trends and **open source** business models.
- Strong listener and communicator.
- Confidently lead discussions with Product Managers, Engineers, and Executives.
- Enthusiasm for high profile, fast-paced startup culture.
- Experience with **Docker**/**Kubernetes** and other **cloud native** platforms.
- Experience with **APIs**, **CI/CD** automation frameworks, **AI**, and **LLM** technologies.

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