# CX Architect

**Company:** [Clay](https://hotfix.jobs/companies/clay)
**Location:** New York, NY
**Role:** Revenue Operations
**Salary:** $160k – $210k/yr
**Experience:** 8+ years
**Skills:** Revenue Operations, business strategy, quantitative modeling, funnel analysis, cohort analysis, Go-to-Market Strategy, Change Management, Sales Operations, Capacity Planning, compensation planning, artificial intelligence, SaaS
**Posted:** 2026-06-04

> Leads the design and execution of Clay’s post-sales expansion engine, combining revenue operations, GTM strategy, systems architecture, and customer engagement. Requires 8+ years in strategy and operations, including 4+ years in revenue operations at a hypergrowth AI or SaaS company.

## Job Description

## Responsibilities
- Maximize value creation across the customer journey by identifying inefficiencies in the expansion journey and partnering with GTM Operations and GTM Engineers to solve them using Clay and other tooling.
- Own day-to-day execution against internal efficiency and new-use-case goals.
- Embed within the post-sales organization to develop novel, empathetic solutions to current problems and anticipate emerging technologies and approaches.
- Lead implementation and change management for GTM initiatives, including selling and retention processes, methodologies, playbooks, field assets, forecast participation, and the GTM operating rhythm.
- Partner with GTM Finance on planning and incentives, including compensation rollout, capacity-model assumptions, segment prioritization, and cross-functional GTM alignment.
- Partner with GTM Engineering and GTM Operations to extend Clay into new use cases and contribute to practitioner-led product feedback.
- Engage with customers and the community to bring Clay best practices to market.

## Requirements
- 8+ years of experience in business strategy, operations, and analysis.
- At least 4 years of revenue operations experience at a hypergrowth AI or SaaS company.
- At least 1 year owning a P&L, quota, retention, implementation, pipeline, or other business outcome.
- Experience implementing novel go-to-market strategies with measurable business impact.
- Exceptional quantitative modeling skills, including funnel and cohort performance analysis.
- Executive presence with clear communication and the ability to challenge assumptions.
- Informed perspective on AI and practical experience applying it to workflows or team processes.
- Willingness to spend time speaking with customers and community members.

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