# Senior Site Reliability Engineer, AI Infrastructure

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Mississauga, Canada
**Role:** DevOps / SRE
**Salary:** CA$139k – CA$155k/yr
**Experience:** 5+ years
**Skills:** Terraform, GitOps, CI/CD, Kubernetes, Databricks, Azure Machine Learning, Distributed Tracing, Sli/Slo, Incident Response, Infrastructure As Code, Cloud Computing, Secrets Management, Encryption, Disaster Recovery, Finops
**Posted:** 2026-06-23

> The Senior Site Reliability Engineer will build and operate secure, observable AI/ML infrastructure across cloud platforms. The role requires at least five years of production SRE or infrastructure experience, strong Terraform and observability expertise, and hands-on incident response and automation skills.

## Job Description

## Responsibilities
- Own service level objectives, error budgets, and reliability targets for infrastructure underpinning cloud-based platforms.
- Ensure observability across platform components and serving endpoints, including metrics, logs, traces, alert quality, and telemetry completeness.
- Design, build, and maintain infrastructure as code, operational automation, and change-control workflows for AI/ML platforms.
- Implement and maintain platform security controls, including network segmentation, secrets management, encryption, and data protection safeguards aligned with compliance requirements.
- Lead incident response and blameless postmortems.
- Validate backup, restore, and disaster recovery processes; conduct game days and resiliency testing.
- Improve platform resiliency, cost efficiency, capacity planning, and operational standards.
- Mentor engineers, influence design reviews, and collaborate across engineering teams.

## Requirements
- 5+ years of experience in SRE, platform engineering, or infrastructure roles supporting production cloud environments and mission-critical applications.
- Strong proficiency with observability, including metrics, logging, distributed tracing, SLI/SLO frameworks, incident response, blameless postmortems, and on-call operations.
- Strong proficiency with Infrastructure as Code, Terraform, GitOps, and CI/CD for infrastructure and platform changes.
- Working proficiency with cloud platform administration, including compute, networking, storage, and managed data or AI/ML platform services in production.
- Working proficiency with platform security, including network segmentation, secrets management, encryption at rest and in transit, and key management.
- Strong programming skills for automation, operational tooling, and infrastructure management.
- Strong communication and documentation skills, including writing runbooks, leading postmortems, influencing operational standards, and translating technical complexity for diverse audiences.

## Nice-to-haves
- Disaster recovery planning, multi-region patterns, and capacity or cost optimization (FinOps).
- Container orchestration with Kubernetes, progressive delivery patterns such as blue/green and canary deployments, and data lineage tooling.
- Experience with Databricks, Azure Machine Learning, or Kubernetes-hosted infrastructure.
- Experience in healthcare, life sciences, or other highly regulated industries with data privacy requirements.

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