# Rev Cycle Customer Success Manager

**Company:** [Flaglerhealth](https://hotfix.jobs/companies/flaglerhealth)
**Location:** Remote
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** Revenue Cycle Management, Rcm, Denial Management, Ar Management, Billing Vendor Management, Cpt Coding, Icd-10, Hcpcs, Prior Authorizations, Eligibility Verification, Ehr Systems, Practice Management Systems, Clearinghouses, Rcm Dashboards
**Posted:** 2026-02-23

> Owns customer success for healthcare providers focusing on revenue cycle management (RCM) operations in MSK practices. Manages relationships, onboards customers, oversees billing vendors, optimizes front/back-end RCM processes, and delivers performance reports. Requires 7-10 years RCM expertise in orthopedics/procedural specialties.

## Job Description

## Responsibilities
- Work directly with CEO, Head of Business Operations, and Head of Clinical Operations to own relationships with provider groups, ensuring satisfaction and retention.
- Serve as primary point of contact and subject matter expert for RCM-related questions, issues, and escalations.
- Onboard new customers, ensuring smooth implementation of platform and services, including integrations with staff and billing vendors.
- Manage and monitor third-party billing partner relationships, holding vendors accountable to benchmarks and SLAs.
- Oversee front-end RCM operations: prior authorizations, insurance eligibility verification, patient benefit checks.
- Monitor back-end RCM operations: AR work-down, denial management, appeals, collections.
- Create and present monthly reports on clinical and financial outcomes.
- Identify revenue leakage and reimbursement gaps; collaborate on remediation.
- Gather and relay RCM feedback to inform product development.
- Collaborate with sales and tech teams for seamless customer journey.
- Respond to ad hoc clinic and patient requests.

## Requirements
**Experience & Domain Knowledge**
- 7–10 years in RCM leadership or customer-facing revenue operations in MSK, orthopedic, or procedural specialties.
- Hands-on experience managing third-party billing vendors (performance oversight, SLA enforcement, escalations).
- Deep knowledge of RCM in procedural specialties: front-end (prior authorizations, eligibility, benefits) and back-end (AR, denials, appeals, collections).
- Strong knowledge of coding/billing for pain management/orthopedics: CPT, ICD-10, HCPCS, modifiers, bundling, global periods.
- Professional coding certification (CPC, CCS, COC) or Health Information Management degree (plus); specialty credentials like COSC/CASCC (plus).

**Execution & Analytics**
- Translate RCM data into executive insights and action plans.
- Build/interpret RCM dashboards (days in AR, denial rate, clean claim rate, collection rate).
- Manage complex multi-stakeholder projects independently.

**Soft Skills**
- Strong communicator and relationship builder.
- Thrives in fast-paced startup environment.
- Comfortable with Google Drive/Microsoft Office, EHRs, practice management systems, clearinghouses.

## Compensation & Benefits
- Competitive salary & meaningful equity.
- Unlimited PTO.
- Fully-distributed remote-first culture with NYC office option.

## Similar roles

- [Enterprise Customer Success Manager](https://hotfix.jobs/jobs/b9e66c64-5733-42d0-babc-148b35e32cea) - Sigma - Boston, MA - $132k – $165k/yr
- [Senior Customer Success Manager | US Remote](https://hotfix.jobs/jobs/47a1f2e3-047f-401d-9da5-bd9273322b53) - n8n - Remote
- [Senior Customer Success Manager](https://hotfix.jobs/jobs/30940e5d-6024-46d5-8913-70135336861f) - MongoDB - Austin, TX - $97k – $190k/yr
- [Customer Operations Lead](https://hotfix.jobs/jobs/0457c697-335d-4969-9393-5c6aee5fab3c) - hud - San Francisco, CA
- [Customer Success Lead](https://hotfix.jobs/jobs/370ee442-2a39-433b-9228-b6817036b835) - Notable - Remote - $136k – $170k/yr

**Apply:** https://hotfix.jobs/jobs/6ecfa020-f355-4316-b6a9-e43efb57a240
**Canonical:** https://hotfix.jobs/jobs/6ecfa020-f355-4316-b6a9-e43efb57a240