# Customer Success Manager, DFR Mid-Market Northeast

**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** Remote
**Role:** Customer Success
**Salary:** $120k – $160k/yr
**Skills:** Customer Success, Customer Onboarding, Project Management, Agile Development, Enterprise Software, Hardware, Customer Retention, Account Expansion, Quarterly Business Reviews, Unmanned Aircraft Systems, Software Deployment, Part 107
**Posted:** 2026-08-20

> Own implementation, adoption, retention, and expansion for mid-market public safety customers using Skydio’s autonomous drone solutions. The role requires enterprise technology delivery experience, strong customer engagement and project management skills, remote customer success experience, and travel.

## Job Description

## Responsibilities
- Build scalable customer onboarding and post-sales success processes.
- Track and manage implementation projects for mid-market enterprise customers.
- Develop customer relationships through proactive support and cadence-based follow-ups.
- Quantify product feedback and brief executives to improve hardware and software products.
- Advocate for mid-market customers by understanding their use cases and needs.
- Lead Quarterly Business Reviews and customer check-ins.
- Drive product adoption, renewals, and expansion across the book of business.
- Identify renewal risks and vertical-specific barriers to expansion.
- Work cross-functionally with Product, Engineering, and Sales teams.
- Travel 25% or more of the time.

## Requirements
- Strong knowledge of or previous experience supporting customers in SLED industries, including public safety and law enforcement.
- Ability to obtain a Part 107 certificate.
- Proven experience implementing new technology, using agile development practices, and working with technical teams to meet customer schedules.
- Experience driving implementation, adoption, and value for hardware or software in or for large enterprises.
- Excellent written and verbal communication skills.
- Strong knowledge of project management tools and concepts.
- Experience delivering digital customer success remotely.
- Experience with commercial unmanned aircraft systems and related software development or deployment.
- Experience engaging directly with customers using proactive, metrics-based methods.

## Compensation & Benefits
- Annual base salary: **$120,000–$160,000 USD**.
- Equity in the form of stock options.
- Health insurance plans.
- Paid vacation, sick leave, and holiday pay.
- 401(k) savings plan.
- Relocation assistance may be available for eligible roles.

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