# Principal Solutions Architect, EMEA

**Company:** [BigPanda](https://hotfix.jobs/companies/bigpanda)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 8+ years
**Skills:** Bigpanda, Aiops, Monitoring, Observability, Itsm, Incident Response, Python, Node.js, Enterprise Architecture, Technical Documentation
**Posted:** 2026-08-13

> Leads post-sales architecture and implementation engagements for strategic enterprise customers, guiding BigPanda deployments from discovery through production and value realization. Requires 8+ years of enterprise consulting or professional services experience, strong observability and ITSM expertise, and the ability to advise senior stakeholders.

## Job Description

## Responsibilities
- Lead strategic customer engagements from discovery through implementation, adoption, and value realization.
- Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives.
- Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities.
- Serve as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements.
- Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects.
- Drive multiple customer implementations from kickoff through go-live, ensuring business value and technical alignment.
- Act as a trusted senior advisor to executive stakeholders, shaping operating-model decisions and securing sponsorship for change.
- Partner cross-functionally with Sales, Pre-Sales, Product, and R&D.
- Contribute to BigPanda’s best-practices framework and continuously improve delivery methodology.

## Requirements
- 8+ years of experience in post-sales, technical architecture, consulting, or professional services.
- Deep knowledge of monitoring, observability, ITSM, and incident-response platforms.
- Track record leading complex enterprise implementations across multiple stakeholder groups.
- Ability to influence senior customer stakeholders and connect technical decisions to business outcomes.
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments.
- Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery.
- Strong consultative communication skills across technical and non-technical audiences.
- Experience improving team practices through mentoring, reusable assets, or process development.
- Detail-oriented and energetic, with a get-it-done attitude.
- Ability to travel up to 10% for key project milestones.

## Nice to Have
- Fluent German or French.

## Compensation and Benefits
- Competitive equity.
- Generous paid time off, accruing approximately 25 days per calendar year.
- Eight paid holidays per year.
- Comprehensive health benefits, with premiums covered for private insurance.
- UK Pension Scheme through NEST.
- Fully paid parental leave options.
- Family planning and fertility benefit.
- Financial planning services.
- Employee learning and development budget.
- Values-based recognition programs.
- Social community and employee resource group programs.
- Flexible work environment and work-from-home stipend.
- Visa sponsorship is not available for this position.
- Total rewards package includes base pay, commission, equity, and benefits.

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