# Inside Partner Success Associate

**Company:** [TheGuarantors](https://hotfix.jobs/companies/theguarantors)
**Location:** Remote
**Role:** Customer Success
**Salary:** $60k – $70k/yr
**Experience:** 1+ years
**Skills:** HubSpot, Zendesk, Google Workspace, Microsoft Office, CRM, Customer Service, Ticketing Systems
**Posted:** 2026-06-24

> Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.

## Job Description

## Responsibilities
- Provide administrative and operational support to Outbound Partner Success roles to ensure clients receive timely and consistent service
- Address internal cross-functional tickets within established SLAs and with proper documentation
- Escalate complex or high-risk situations to the correct Outbound Partner Success role with clear context and recommendations on next steps
- Hold group “office hour” retrainings with leasing teams
- Support in the coordination of scheduling onboarding and other partner meetings
- Maintain accurate records within HubSpot
- Conduct special audits on contacts and other HubSpot objects upon request

## Preferred Background
- 1-2 years of customer service experience in a structured, fast-paced environment
- Excellent organizational, interpersonal, quantitative, writing and communication skills; able to interface with leasing teams
- Understanding of multifamily renting and leasing flows
- Google Suite/Microsoft Office proficient
- Experience with Zendesk or other ticketing systems

## What We’re Looking For
- Organized and detail-oriented
- Take CRM diligence seriously and keep timely records of all activity
- Comfortable working in a start-up environment and understand how to navigate regular program changes
- Can communicate the new value derived from program changes to clients
- Interested in providing a seamless client experience

## Benefits
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Flexible spending accounts (healthcare, dependent care, commuter)
- 401(k)
- Generous PTO and paid holidays
- In-office lunch Perk
- Flexible working hours
- Paid parental leave
- Company sponsored short and long term disability

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**Canonical:** https://hotfix.jobs/jobs/6db1c680-2f4a-42ed-ae17-6a40a6ebf168