# Sales Operations Manager, Tooling & Process

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Chicago, IL
**Role:** Revenue Operations
**Salary:** $116k – $138k/yr
**Experience:** 5+ years
**Skills:** Salesforce, Outreach, Gong, ZoomInfo, LinkedIn Sales Navigator, Chili Piper, Leandata, 6Sense, Salesforce Administration, Workflow Automation
**Posted:** 2026-06-19

> Own sales tooling ecosystem, routing infrastructure, and operational workflows to enable efficient prospecting and scalable growth. Partner with Sales leadership to optimize systems and processes in a high-growth SaaS environment.

## Job Description

## Responsibilities
- Act as a trusted operational partner to Sales leadership, identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.
- Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions.
- Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization.
- Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives.
- Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects.
- Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution.
- Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality.

## Requirements
- Bachelor's degree or equivalent experience.
- 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment.
- Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
- Strong understanding of sales process design, routing logic, workflow automation, and system governance.
- Experience managing cross-functional operational projects from requirements gathering through implementation.
- Strong analytical and problem-solving capabilities with exceptional attention to detail.
- Excellent stakeholder management and communication skills, with the ability to influence across multiple functions.
- Experience creating and maintaining operational documentation and scalable process frameworks.
- Ability to balance tactical execution with process improvement and long-term scalability.

## Nice-to-Haves
- Experience with Salesforce administration, reporting, and workflow management.
- Experience implementing automation and AI-driven productivity initiatives.
- Familiarity with GTM systems architecture and integrations.
- Experience supporting global Sales organizations, especially Sales Development teams.
- Experience evaluating, selecting, and implementing new GTM technologies.

## Compensation & Benefits
- Base salary range for Greater Chicago Area: $115,800 - $138,350.
- Eligible for corporate bonus program or sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401(k) plan and match.

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