# Cruise Operations Manager

**Company:** [Fora](https://hotfix.jobs/companies/fora)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $85k – $115k/yr
**Experience:** 3+ years
**Skills:** Jira, crm systems, business intelligence tools, Project Management, Data Analysis, Process Improvement, Cross-Functional Collaboration, Presentation Skills, spreadsheet tools
**Posted:** 2026-07-28

> Manage day-to-day cruise operations and booking portal workflows for a travel tech platform. Lead projects, optimize processes, analyze performance data, and collaborate cross-functionally to scale the cruise business while ensuring excellent advisor and customer experiences. 3-5 years operations or project management experience required.

## Job Description

## Key Responsibilities
- Manage the day-to-day execution of cruise operations, ensuring high-quality support and operational excellence.
- Manage operational workflows related to the cruise booking portal, ensuring successful rollout, adoption, and ongoing optimization.
- Lead multiple projects and operational initiatives simultaneously, from planning through execution and continuous improvement.
- Identify opportunities to improve processes at scale and implement solutions that increase efficiency, accuracy, and scalability.
- Monitor operational performance through reporting and data analysis, using insights to identify trends, surface opportunities, and inform decision-making.
- Partner closely with the Senior Manager, Cruise Operations to support the continued growth and scaling of the cruise business.
- Assist with group booking management, including group block setup, inventory tracking, deadlines, and cruise line coordination.
- Collaborate cross-functionally with Product Operations, Booking Platform, and other internal partners to improve systems, workflows, and operational outcomes.
- Build clear, polished presentations that communicate operational updates, performance metrics, and recommendations to stakeholders.
- Operate effectively in a fast-paced, evolving environment, adapting quickly as new products, processes, and priorities emerge.

## Requirements
- 3-5 years of experience in operations, project management, or a related business function.
- Demonstrated experience independently managing multiple projects or operational workflows from end to end.
- Strong analytical skills with experience pulling, interpreting, and acting on operational data and reporting.
- Proven success designing, improving, and scaling operational processes.
- Demonstrated ownership of a business function or operational area, with a proactive and accountable approach to execution.
- Strong cross-functional collaboration skills and the ability to build productive working relationships across teams.
- Experience working with operational systems and tools such as Jira, booking platforms, CRM systems, business intelligence tools, and spreadsheets.
- Excellent organizational skills with exceptional attention to detail and the ability to manage high-volume work.
- Comfort working in ambiguity and adapting quickly in a fast-paced, high-growth environment.
- Ability to work in the United States and be based in, or willing to relocate to, New York City.

## Strongly Preferred
- Experience in the travel industry (not required).
- Cruise industry or group booking operations experience.
- Experience in startup, marketplace, hospitality, or e-commerce operations.
- Experience creating executive-ready presentations that effectively communicate operational performance and recommendations.

## Compensation & Benefits
- Indicative compensation range of $85K–$115K + equity (final compensation depends on level; multiple levels considered).
- Unlimited vacation.
- Health Insurance (including an option completely covered by Fora).
- Dental & Vision Insurance.
- Wellhub Memberships.
- 401k plan with company match.
- Commuter Benefits.
- Supplemental Life Insurance.
- Stock Options.

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