# Chief of Staff

**Company:** [Vapi](https://hotfix.jobs/companies/vapi)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $238k – $250k/yr
**Experience:** 5+ years
**Skills:** okrs, Strategic Planning, Cross-Functional Leadership, Executive Communication, business strategy, technical product understanding, Project Management, board preparation, hiring processes, metrics analysis
**Posted:** 2026-07-28

> Chief of Staff serving as a force multiplier to the CEO at fast-growing Voice AI company Vapi. Own ambiguous cross-functional problems, run operating cadence and key processes (planning, board prep, all-hands), represent CEO in meetings, and drive measurable outcomes across strategy, operations, and hiring.

## Job Description

## What You’ll Do

**30 Day:**
- Embed with the CEO and the leadership team.
- Learn the product deeply enough to speak credibly with customers and engineers.
- Sit in on every major meeting.
- Build a clear map of how the company runs today: goals, metrics, open decisions, and where things are stuck.
- Start owning the operating cadence (leadership meetings, agendas, follow-ups) so nothing falls through the cracks.

**60 Day:**
- Take full ownership of one or two ambiguous, cross-functional problems the CEO cares about — the kind that don't have an obvious owner — and drive them to measurable outcomes.
- Tighten planning and reporting: get to a crisp view of company metrics and OKRs, and make sure priorities are clear and progress is visible.

**90 Day:**
- Operate as a trusted extension of the CEO.
- Represent them in meetings, make and communicate decisions on their behalf.
- Run key company processes (planning, board prep, all-hands, key hiring loops).
- Identify the next set of high-leverage problems and either own them or build the team to own them.

## Who You Are
- A strong business generalist with a technical bent — you don't need to write production code, but you can go deep on a technical product, conduct meetings with engineers, and reason about how the product and market fit together.
- You’ve either founded a company, been a founding employee, or otherwise operated with a high degree of ownership in a fast-moving environment. (Prior "Chief of Staff" experience is not required — we care about the operating instinct, not the title.)
- A fast learner who can pick up an unfamiliar domain quickly and get to competence faster than seems reasonable.
- Exceptionally organized. You bring order to ambiguity, track the details, and make sure things actually get done.
- Comfortable owning a broad and shifting set of responsibilities. One week strategy you’re focused on strategy, the next week operations, the next week a critical hire.
- Ideally, some consulting, banking, or similar structured-problem-solving background. You know how to break down a messy problem and communicate crisply to executives.
- High trust, high judgment, and low ego. You're happy to do the unglamorous work and to give away the wins.

## How We Work
- Build something worthy of love. Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
- Commit and follow through. We finish what we start and build trust by being people others can count on.
- Why not today? We value urgency and momentum. The fastest path to customer value usually wins.
- Seek raw input. We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
- It’s our problem. We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
- Be direct and kind. We give feedback clearly, respectfully, and without delay.

## What We Offer
- Real stake: competitive salary and excellent equity ownership.
- Comprehensive health coverage: medical, dental, and vision plans.
- Team love: quarterly off-sites.
- Flexible time off: take what you need.
- More: catered meals, transportation, gym, and a $10k annual L&D budget.

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