# Enterprise Customer Success Manager

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Palo Alto, CA, San Francisco, CA
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Customer Success, Project Management, Account Management, CRM, Salesforce, Customer Onboarding, Product Training, Customer Retention, Quarterly Business Reviews, Escalation Management
**Posted:** 2026-01-05

> Manage post-sales activities for enterprise customers, building C-suite relationships, driving adoption, retention, and satisfaction while collaborating across Sales, Product, and Engineering teams. Requires 5+ years in enterprise customer success and strong project management skills.

## Job Description

## What You'll Do
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

## What We're Looking For
- **5+ years of experience** in Enterprise Customer Success Management
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- **Bachelor’s degree** preferred or similar working experience

## Similar roles

- [Tax Support Specialist](https://hotfix.jobs/jobs/e0093009-58c0-4284-96ce-2c6d64abf754) - Sphere - San Francisco, CA
- [Customer Onboarding Manager](https://hotfix.jobs/jobs/7b71afb6-595c-4acb-af14-f5ebede5c21a) - Idme - McLean, VA - $175k – $205k/yr
- [Care Pro Relationship Manager](https://hotfix.jobs/jobs/959a6fd4-60b8-4706-bd6b-2f58d187b830) - Honor - Remote - $64k – $68k/yr
- [Client Manager](https://hotfix.jobs/jobs/02b086d0-57f2-4700-994e-8593e43e7811) - Honor - Remote - $64k – $69k/yr
- [Customer Success Manager, Strategic Agency](https://hotfix.jobs/jobs/41b50034-d291-48a4-90a6-673878047d5b) - Scrunch - New York, NY - $110k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/6c266231-5c44-4e9e-8315-a9f6531dc43b
**Canonical:** https://hotfix.jobs/jobs/6c266231-5c44-4e9e-8315-a9f6531dc43b