# Customer Success Manager - SMB

**Company:** [Pearl](https://hotfix.jobs/companies/pearl)
**Location:** Remote
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Customer Success, Solutions Consulting, Dental Radiography, Customer Service, Troubleshooting, Product Training, Account Management, Spreadsheets, Microsoft Office, Customer Relationship Management
**Posted:** 2026-08-18

> Manages relationships with dental practice customers, drives product adoption and value realization, troubleshoots issues, and supports renewals and account growth. Requires 2–3 years of customer success or solutions consulting experience plus dental practice experience and radiography knowledge.

## Job Description

## Responsibilities
- Build relationships with assigned customers, help them resolve issues, and maintain a positive, customer-centric experience.
- Help customers effectively use Pearl’s suite of tools and realize value from its services.
- Become an expert in Pearl’s provider-focused products and educate customers on their use and benefits.
- Perform basic to intermediate troubleshooting for Pearl products and services.
- Maintain and expand technical product knowledge.
- Collaborate with Sales, Support, Billing, Technical teams, and other stakeholders to deliver an exceptional customer experience.
- Advocate for customers by capturing feedback and reporting requests to Product Management and Development.
- Manage time and priorities to support customer satisfaction, renewals, and account growth.
- Maintain customer data, including contacts, account health, significant events, and substantive notes, in relevant systems.
- Support cross-functional initiatives that improve customer experience, satisfaction, and loyalty.

## Requirements
- 2–3 years of customer success or solutions consulting experience.
- 2+ years of experience working in or with dental practices.
- Ability to read 2D dental radiography.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Intermediate computer skills, including browsers, spreadsheets, and text documents.
- Ability to troubleshoot customer issues and manage a task pipeline effectively.
- Demonstrated customer service skills.
- Ability to work 40 hours per week and maintain full-time status.

## Benefits
- Competitive compensation and benefits.
- Professional development and training opportunities.
- Flexible, uncapped paid time off.
- Remote work.

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