# Customer On-Site

**Company:** [Traba](https://hotfix.jobs/companies/traba)
**Location:** Holliston, MA
**Role:** Customer Success
**Salary:** $58k – $67k/yr
**Experience:** 1+ years
**Skills:** onboarding coordination, worker performance management, Stakeholder Communication, schedule management, issue resolution, ppe management, Relationship Building
**Posted:** 2026-07-22

> Serve as the primary on-site liaison between Traba's workforce, client leadership, and internal teams at a warehouse/manufacturing facility. Manage worker onboarding, scheduling, performance, communication, and issue resolution while building relationships and identifying growth opportunities.

## Job Description

## Responsibilities
- Build strong relationships with site supervisors and workers, ensuring timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
- Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
- Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
- Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
- Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
- Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
- Identify and drive wallet expansion opportunities within the account.

## Requirements
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills (email and in-person).
- Professional demeanor and ability to represent Traba with both workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
- Organized, detail-oriented, and a proactive problem solver.
- Comfortable working in fast-paced, dynamic warehouse environments.

## Compensation
- Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

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