# Customer Operations Associate

**Company:** [Coast](https://hotfix.jobs/companies/coast)
**Location:** Salt Lake City, UT
**Role:** Customer Success
**Skills:** Customer Service, Customer Success Platform, Product Knowledge, Product Training, Troubleshooting, Problem Solving, Prioritization, Written Communication, Verbal Communication, Phone Support
**Posted:** 2026-08-24

> Supports Coast customers through onboarding, product education, issue resolution, and adoption efforts. The role requires strong communication, problem-solving, product knowledge, and regular in-office work in the Salt Lake City area.

## Job Description

## Responsibilities
- Manage customer service activity for Coast customers through relationship-building, product knowledge, responsiveness, and execution.
- Operationalize customer engagement and service processes using the customer success platform.
- Maintain deep product knowledge; advise customers on relevant functionality and troubleshoot issues.
- Partner with Product and Engineering to identify and track enhancement requests.
- Handle escalations and coordinate cross-functional issue resolution.
- Act as the voice of the customer, providing feedback to improve customer value and retention.

## Requirements
- Ability to work flexible hours, including some starts at 6 AM MT.
- Ability to work onsite at the Draper office 3–4 days per week.
- Excellent written and verbal communication skills.
- Strategic thinking, problem-solving, and prioritization skills in a fast-paced environment.
- Service-oriented mindset and motivation to create strong customer experiences.
- Ability to support customers primarily by phone and occasionally by email and text message.
- High energy, initiative, and a willingness to develop and execute fresh ideas.

## Benefits
- Growth and career development opportunities.
- Medical, dental, and vision insurance.
- Flexible paid time off, including vacation, personal well-being time, and paid holidays.
- Paid parental leave.
- Financial wellness tools, including webinars, equity tax advisory services, and a company-sponsored 401(k).
- $400 home-office accessories allowance.
- Free lunch every Friday.

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