# End User Support Engineer

**Company:** [The Voleon Group](https://hotfix.jobs/companies/voleon)
**Location:** Berkeley, CA, New York, NY
**Role:** IT Support
**Salary:** $115k – $135k/yr
**Experience:** 2+ years
**Skills:** macOS, iOS, Microsoft 365, Slack, Zoom, Jamf Pro, Intune, Jira, Zendesk, Servicenow
**Posted:** 2026-05-07

> Provides hands-on IT support for end users, troubleshooting macOS endpoints, managing Microsoft 365/Slack/Zoom tools, handling onboarding/offboarding, and maintaining conference systems in a fast-paced finance tech environment. Requires 2+ years macOS support experience and strong customer service skills.

## Job Description

## Responsibilities
- Serve as first point of contact for technical issues via help desk, chat, email, and in-person. Manage tickets in the internal ticketing system with accurate documentation
- Troubleshoot and resolve endpoint issues (**macOS**) including hardware, software, connectivity, and user accounts
- Provision and configure endpoints across **macOS** environments. Handle device enrollment, software installation, and security policies
- Administer collaboration tools (**Microsoft 365**, **Slack**, **Zoom**) for day-to-day user support, password resets, and license management
- Handle onboarding and off-boarding including device setup, account provisioning, access control, and equipment retrieval
- Maintain conference room systems (**Zoom Rooms**, AV equipment) and respond to meeting issues
- Support IT projects including OS upgrades, software rollouts, and other user facing improvements
- Create and maintain knowledge base articles and troubleshooting guides

## Requirements
- 2+ years in IT support, desktop support, or help desk roles
- Proven experience supporting **macOS** and **iOS** in corporate environments
- Working knowledge of **Microsoft 365** and collaboration platforms (**Slack**, **Zoom**, **Atlassian**, etc.)
- Experience with ticketing systems and ITSM platforms (**Jira**, **Zendesk**, **ServiceNow**, etc.)
- Hands-on experience with conference room technology (**Zoom Rooms**, AV systems)
- Excellent customer service and communication skills. Patient, detail-oriented, and able to explain technical issues clearly
- Strong multitasking and prioritization skills in fast-paced environments
- Creative and analytical thinker with a proactive, solution-focused mindset

## Preferred Qualifications
- Exposure to endpoint management platforms (**Jamf Pro**, **Intune**)
- IT asset lifecycle management experience
- Basic networking knowledge (**TCP/IP**, **DNS**, **DHCP**, **Wi-Fi**, **VPN**) and directory services (**Active Directory**, **Entra ID**, **LDAP**)
- Experience in financial services or regulated industries

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