# Onboarding Program Specialist

**Company:** [Factory AI](https://hotfix.jobs/companies/factory-ai)
**Location:** San Francisco, CA
**Role:** People Ops
**Experience:** 4+ years
**Skills:** AI Tools, Project Management, Onboarding Programs, Hr Operations, People Operations, Workflow Automation, Metrics Tracking, Data Analysis, Recruiting Coordination, Background Checks, Immigration Processes, HRIS
**Posted:** 2026-08-07

> Builds and owns the employee onboarding program from offer acceptance through the first 30 days, partnering across People and business teams. The role requires 4+ years in onboarding or HR/People Operations, strong project management, AI-tool fluency, and an analytical, high-ownership approach.

## Job Description

## Responsibilities

### Onboarding Program
- Design and own the onboarding program end to end, including pre-boarding, the first day, first week, and first 30 days.
- Build scalable systems and workflows that can flex as headcount grows.
- Use AI tools to automate repetitive onboarding tasks such as documentation, scheduling, FAQs, and progress tracking.
- Own the handoff from offer acceptance to the first day, including background checks, immigration, equipment, paperwork, and welcome communications.
- Define and track success metrics, including new-hire satisfaction, manager feedback, and retention signals, and report results to leadership.
- Continuously iterate based on data, feedback, and instinct.

### Cross-Functional Partnership and Coordination
- Partner with IT, Facilities, Payroll, HR Operations, and hiring managers to execute a seamless new-hire experience.
- Work with department leaders to build role- and team-specific onboarding tracks where needed.
- Coordinate across People and the business during a new hire's ramp.
- Support recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to end.

## Requirements
- 4+ years of experience in onboarding, HR/People Operations, or a similar build-and-run people role, ideally at a fast-growing startup.
- Bias toward action and comfort building systems while operating them.
- Fluency with AI tools and enthusiasm for using them to automate and scale people processes.
- Strong project management instincts and the ability to manage multiple workstreams simultaneously.
- Ability to define metrics, track them, and translate results into a narrative for leadership.
- Excellent written and verbal communication.
- Low ego and high ownership, with willingness to build systems, execute, and contribute wherever needed.

## Success Metrics
- A documented, scalable onboarding program that excites new hires and managers.
- Clean, fast, low-friction handoffs from offer acceptance to the first day.
- Cross-functional partners who view the role as a force multiplier rather than a bottleneck.
- Clear metrics and a regular reporting cadence demonstrating the return on onboarding investment.

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