# Business Operations Associate

**Company:** [Harper](https://hotfix.jobs/companies/harper)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $110k – $140k/yr
**Experience:** 1+ years
**Skills:** Crm Tools, Spreadsheets, Workflow Automation, AI Tools, Google Sheets, Excel
**Posted:** 2026-04-30

> Operates across sales enablement, underwriting, customer service, and carrier relations to keep deals moving, build scalable processes, and translate operational needs into engineering specs in a fast-growing AI insurance startup. Requires 1-3 years in high-pace environments and strong communication.

## Job Description

## What You'll Do
- Run the operation — Tackle underwriter follow-ups, manage carrier communications, keep deals moving through the pipeline
- Build systems that scale — Create processes, workflows, and organizational structures that make the entire team more effective; make manual work obsolete
- Own customer and underwriter relationships — Be the person who ensures nothing falls through the cracks on either side
- Enable sales — Arm the sales team with what they need to close: data, materials, process improvements, feedback loops
- Touch every stage of the insurance lifecycle — Intake, onboarding, servicing, renewals; you'll see how the entire business works, not just one slice
- Shape what engineering builds — Work directly with engineering teams to translate operational pain points into product requirements
- Jump between roles — Move fluidly across functions based on what's most urgent; comfort with ambiguity isn't optional, it's the job

## Requirements
- 1–3 years of experience in a high-pace environment (startup, consulting, banking, operations, or equivalent)
- Strong communication skills—written and verbal—with customers, underwriters, and internal teams
- Comfort with data: you don't need to be a data scientist, but you should be able to pull insights from a spreadsheet and make a decision
- Bias toward action over analysis
- Based in San Francisco or willing to relocate immediately

## Nice to Have
- Previous startup or founder experience
- Insurance, fintech, or regulated industry exposure
- Familiarity with CRM tools, workflow automation, or AI-assisted tooling
- Background in sales, customer success, or account management

## Compensation
Salary: $110,000–$140,000 + performance bonuses & equity

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