# Operations Support Engineer - Lead

**Company:** [Black Canyon Consulting](https://hotfix.jobs/companies/blackcanyonconsulting)
**Location:** Bethesda, MD
**Role:** DevOps / SRE
**Skills:** Kubernetes, Linux, GitLab, Docker, Python, Bash, Puppet, Ansible, Prometheus, Grafana, AWS, GCP, Istio, Argo CD, Jira
**Posted:** 2026-02-20

> Leads operations support team resolving deployment issues, debugging microservices, and maintaining SLOs in a GitLab/Kubernetes DevOps platform for NCBI developers. Requires BS in STEM, Linux skills, scripting, and strong communication for on-call support and training.

## Job Description

## Duties & Responsibilities

- Identify and resolve operational problems in a micro-service environment
- Work with developers to resolve deployment and runtime problems
- Perform analysis and debugging work across multiple technologies
- Prioritize issues to keep applications within error budgets and meeting their SLOs
- Provide technical solutions to a wide range of problems and user requests
- Document process, procedures and SOPs by soliciting feedback and suggestions from team members
- Compile postmortems and action items to minimize future outages
- Interview other people for team member roles, and decide which ones to recommend for hire
- Train new team members, and assist them with issues
- Provide on-call support to NCBI's internal developers and other staff

## Requirements

- BS degree in STEM or equivalent experience
- Customer-focused, team-oriented disposition
- Good systems debugging skills
- Comfortable with the Linux environment or UNIX CLI
- Experience with some programming or scripting language
- Have experience creating processes, procedures and SOP documentation
- General understanding of TCP/IP, HTTP, and related protocols
- Initiative to take ownership of tasks and drive them to completion
- Comfortable dealing with users with varying levels of IT knowledge
- Eager to learn new technologies
- Strong communication and soft skills to interface with customers, peers and management
- Good judgement, sense of integrity, and responsibility

## Preferred Experience / Skillsets

- Kubernetes, OpenShift, Cloud or Linux experience
- Experience with:
  - Service Reliability Engineering in any capacity
  - Linux systems administration
  - Automated CI servers, especially TeamCity and/or GitLab
  - Automation programming/scripting in any of: **bash**, **Ruby**, **Python**, **Go**, **Java**, **Scala**, **Rust**, **C++**, **Perl**
  - Automated configuration management, such as **Puppet**, **Ansible**, **Chef**, bcfg2, cfengine, etc. (**Puppet** is preferred)
  - Version control systems, especially **git**
  - Service Mesh technologies (e.g., **linkerd**, **Istio**)
  - Configuring or using monitoring and alerting technologies (**TIGK stack**, **Grafana**, **Prometheus**, **OpsGenie**)
  - **Confluence**, **Jira**, and Microsoft Office suite
  - GitOps tools, especially **ArgoCD**
  - **Google Anthos**
- Understanding of:
  - Linux internals (system calls, file systems, processes, etc.)
  - Linux network configuration
  - Linux application containerization, especially **Docker**
  - Attached network storage technologies
  - Cloud computing environment such as **AWS**, **GCP** or **Azure**
  - Automated CI/CD pipelines
  - Distributed systems design principles

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**Apply:** https://hotfix.jobs/jobs/6a5f370c-f166-41e8-a521-4e668fee7d30
**Canonical:** https://hotfix.jobs/jobs/6a5f370c-f166-41e8-a521-4e668fee7d30