# Senior Customer Success Manager

**Company:** [Chainguard](https://hotfix.jobs/companies/chainguard)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Customer Success, Professional Services, Technical Account Management, Solutions Engineering, Technical Support, Supply Chain Security, DevSecOps, Application Security, Security Infrastructure, Containers, AWS, GCP, Microsoft Azure, Linux, Vulnerability Management
**Posted:** 2026-08-26

> Own post-sales customer relationships across onboarding, implementation, adoption, and value realization. The role requires 5+ years in enterprise customer-facing work, strong cross-functional leadership, and knowledge of cybersecurity or software supply chain domains.

## Job Description

## Responsibilities

- Drive business success planning with customers, pre-sales, and post-sales teams to align requirements, goals, and challenges.
- Provide thought leadership on change management for large, scaled rollouts.
- Support the full business value realization cycle so customers can demonstrate and prove value internally.
- Act as the voice of the customer, advocating for customer needs and requirements to internal teams.
- Collaborate with Technical Support and Customer Engineering teams to resolve customer issues promptly.
- Develop hands-on technical knowledge of Chainguard and stay current with industry trends, features, and best practices.
- Help customers optimize their use of Chainguard.
- Collaborate with customers and the Education team on product features, best practices, and security principles.
- Build relationships with customer stakeholders ranging from technicians to CISOs.
- Work with sales teams to identify paths to renew and expand customers while minimizing churn risks.
- Own a customer portfolio autonomously, including escalation decisions, conflict de-escalation, and cross-functional advocacy.
- Build new processes and practices to improve customer service.

## Requirements

- 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams, such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Domain knowledge in one or more of the following:
  - Supply chain security
  - DevSecOps
  - Application security
  - Security infrastructure
  - Containers
  - Regulatory compliance
  - Vulnerability management
  - Software development lifecycle
- Strong ownership, autonomy, and decision-making skills.
- Entrepreneurial mindset.
- Commitment to continuous personal and professional development.
- Strong drive, emotional intelligence, and priority management skills.

## Nice-to-haves

- Early-stage startup experience.
- Passion for technology and cybersecurity.
- Hands-on technical experience with cloud computing environments, containers, Linux, supply chain security, DevSecOps, application security, security infrastructure, regulatory compliance, vulnerability management, or software development lifecycle.

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