# Senior Billing Success Manager (B2B SaaS)

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $70k – $110k/yr
**Experience:** 3+ years
**Skills:** Ms Excel, Data Analysis, Rcm, Revenue Cycle Management, Ar Reporting, Edi, Era, Emr, Pm System, Accrual Accounting, Prompt Platform, Billing Software
**Posted:** 2026-05-07

> Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.

## Job Description

## Key Responsibilities
- Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
- Assist sales as needed on the sales cycle for mid market prospects
- Assist sales and other departments as a product specialist on our billing platform for mid market teams
- Teach submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes
- Provide reporting training on Prompt Reporting, Industry Accounting and AR practices, particularly accrual accounting, AR reporting, and RCM KPI data
- Demonstrate advanced proficiency in Excel and data analysis to support data-driven decision making
- Support client accounting and finance teams in learning Prompt reporting suite
- Deep knowledge of full revenue cycle and EDI/ERA role
- Establish and nurture relationships with client stakeholders and billing personnel
- Understand unique team needs to configure and develop workflows with EMR/PM system
- Maintain deep understanding of product offerings to respond to customer inquiries
- Promote customer satisfaction by delivering value and exceeding expectations
- Provide guidance to billing success managers and interdepartmental partners

## Minimum Requirements
- 3+ years in the medical billing industry
- 2-3 years of billing experience for outpatient physical therapy clinics
- Experience working in or with mid market RCM companies with 50+ therapists, preferably in success or RCM leadership role
- 2-3 years minimum of RCM leadership experience
- Solid understanding of fundamental accounting concepts
- Strong technical skills
- Highly proficient in MS Excel
- Passion for understanding and learning software
- Strong written and verbal communication skills
- Able to work in fast-paced environment with occasional extended hours
- Able to work independently

## Perks
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance
- Company paid family and medical leave
- Medical, dental, and vision insurance
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary digital fitness classes and wellness content
- Recovery suite at HQ

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