# Atlassian Cloud Engineer

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA
**Role:** DevOps / SRE
**Salary:** $115k – $135k/yr
**Experience:** 3+ years
**Skills:** Jira, Confluence, Jql, Cql, Eazybi, Jira Service Management, Opsgenie, Atlassian Rovo, Okta, JSON, Yaml
**Posted:** 2026-02-12

> Administers and optimizes Atlassian Cloud tools like Jira and Confluence for enterprise collaboration, ITSM, and reporting. Customizes workflows, drives AI initiatives with Rovo, and ensures security/integrations. Requires 3+ years experience.

## Job Description

## What You’ll Be Working On
- Owning day-to-day administration and long-term strategy for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, and Statuspage
- Customizing workflows, permissions, dashboards, and automation to improve project execution, visibility, and cross-team collaboration
- Partnering with project managers, business leaders, and IT teams to embed effective project management and ITSM practices within Atlassian tools
- Designing advanced reporting and analytics using eazyBI, JQL, filters, CQL, and dashboards to support real-time decision-making
- Acting as the escalation point for complex platform issues, working closely with Atlassian Support and internal Service Desk teams
- Leading platform enhancements by staying ahead of Atlassian’s roadmap and championing adoption of new features
- Driving AI initiatives within the Atlassian ecosystem, including building custom agents using Atlassian Rovo and implementing the Rovo MCP server
- Collaborating across IT to ensure reliability, security, and alignment with broader business objectives

## What You’ll Bring to the Team
- 3+ years of experience administering Atlassian Cloud environments in enterprise settings
- Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations
- Advanced expertise in Jira project configuration, including workflows, permission schemes, issue security, issue types, field configurations, and project roles
- Strong command of **Jira Query Language (JQL)**, **Confluence Query Language (CQL)**, and **eazyBI** for advanced reporting
- Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets)
- Solid understanding of RBAC, change control, release management, and system administration best practices
- Experience configuring authentication and authorization with **Okta** or similar IAM providers
- Familiarity integrating Atlassian tools with other business systems and working with structured data formats (**JSON**, **YAML**)

## Bonus Points
- Atlassian Cloud Professional certifications (ACP), with 2+ preferred
- Experience leading AI-driven initiatives within Atlassian, including Rovo agent development
- Background managing large-scale Atlassian implementations or migrations
- Experience supporting external user access and complex security models
- Prior work in fast-growing or highly cross-functional organizations

## Compensation
**Compensation Range**: $115,000 - $135,000 + Bonus. Restricted Stock Units included.

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