# Enterprise Billing Success Manager (B2B SaaS)

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $90k – $120k/yr
**Experience:** 5+ years
**Skills:** medical billing, rcm, revenue cycle management, accounting, ms excel, Financial Reporting, ar reporting, kpi analysis, emr systems, edi, era, Customer Success, Onboarding, workflow configuration
**Posted:** 2026-07-21

> Enterprise Billing Success Manager serving as billing expert for Prompt's rehab therapy EMR platform. Onboard enterprise RCM teams, deliver training on best practices/reporting, provide ongoing support, build relationships, and drive customer success for large therapy organizations.

## Job Description

## Key Responsibilities
- Onboard enterprise billing teams to train their entire RCM staff on billing best practices and support their smooth transition onto the platform.
- Assist sales as needed on the sales cycle for enterprise prospects.
- Teach submission, posting, invoicing, AR, etc. best practices on Prompt to enterprise teams and teams of other sizes as needs arise.
- Provide reporting training to teams of all sizes, particularly in accrual accounting, AR reporting, and RCM KPI data.
- Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite.
- Build relationships with enterprise billing teams.
- Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
- Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
- Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations.
- Provide guidance and expertise to billing success managers and interdepartmental partners.

## Minimum Requirements
- Bachelor’s degree in Finance, Accounting, or Business, OR a professional certification (CPA, CFA, or similar); relevant experience may be considered as a substitute.
- 5+ years in the medical billing industry (PT/OT/SLP experience strongly desired).
- Experience working in or with enterprise sized RCM companies with 100 or more therapists, preferably in a success role or RCM leadership role.
- 2-3 years minimum of RCM leadership experience.
- Solid understanding of fundamental accounting concepts.
- Strong technical skills and highly proficient in MS Excel.
- Passion for understanding and learning software.
- Strong written and verbal communication skills.
- Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours.
- Able to work independently with minimal direction and oversight.

## Nice-to-Haves
- Experience in PT/OT/SLP medical billing.
- Background in RCM leadership or success roles with large therapy organizations.
- Deep knowledge of Prompt Reporting, Industry Accounting, AR practices, Excel, and data analysis functions.
- Understanding of the full revenue cycle and the role of EDI/ERA.

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