# Service Delivery Manager

**Company:** [Watershed](https://hotfix.jobs/companies/watershed)
**Location:** Mexico City, Mexico
**Role:** Technical Program Management
**Experience:** 3+ years
**Skills:** Project Planning, Client Relationship Management, Data Ingestion, Data Quality, Budget Management, Risk Management, Scope Management, Change Management, Stakeholder Management, B2B Software
**Posted:** 2025-10-02

> Own end-to-end delivery of customer Data Ingestion service packages, coordinating scope, timelines, budgets, partners, and risks. The role requires 3–6 years of client-services experience in B2B software or consulting, strong organization, and customer-focused problem solving.

## Job Description

## Responsibilities
- Own end-to-end delivery of Data Ingestion service packages, including kickoff, scope and success criteria definition, project planning, execution through completion, and handoff to post-go-live teams.
- Lead discovery of customers’ data sources, formats, owners, and quality constraints, and coordinate potential solutions with partners.
- Set timelines with customers and partners, sequence dependencies, and hold internal collaborators and customers accountable to milestones.
- Renegotiate timelines transparently when inputs change.
- Track work against quoted service hours, forecast usage, and course-correct to stay within budget.
- Identify out-of-scope requests and manage changes to protect margin and customer trust.
- Surface risks such as missing data owners, low data quality, and timeline slippage; drive mitigation plans and timely escalations.

## Requirements
- 3–6 years of experience delivering client services in B2B software or consulting.
- Direct experience owning client relationships and solving client problems.
- Strong customer focus and ownership; ability to anticipate needs and remove blockers.
- Excellent organization and attention to detail, with the ability to keep scope, timelines, and artifacts current.
- Structured problem-solving skills and proactive risk identification.
- Ability to learn quickly and operate effectively in ambiguity.
- Motivation, systematic working habits, and efficiency in a high-volume environment.
- Willingness to work from an office 4 days per week.


## Similar jobs

- [Technical Product Manager](https://hotfix.jobs/jobs/e8f8f13e-ad06-4463-93c5-4c9d52145a7d) - Prompt Health - Remote - $150k – $200k/yr
- [Senior Implementation Project Manager](https://hotfix.jobs/jobs/bddcce3d-641c-4715-8fe3-47c708120ac9) - OpenLoop - Remote
- [Technical Deployment Lead, Semiconductors](https://hotfix.jobs/jobs/9f58bc66-c60f-45bb-8163-31b5a719b504) - OpenAI - Remote - $176k – $224k/yr
- [Sr. Technical Program Manager, FDE Engagements](https://hotfix.jobs/jobs/6479bd37-755f-4f88-9d94-fc7116cc54f1) - MongoDB - Mexico City, Mexico

**Apply:** https://hotfix.jobs/jobs/69150f35-631d-4f41-98aa-f07b61329c4a
**Canonical:** https://hotfix.jobs/jobs/69150f35-631d-4f41-98aa-f07b61329c4a