# Senior HR Advisor, Escalations

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** People Ops
**Salary:** CA$90k – CA$135k/yr
**Experience:** 8+ years
**Skills:** Global Hr Operations, Eor Services, Geo Services, International Employment Law, Global Hr Compliance, Employee Relations, Payroll, Benefits Administration, Cross-Border Operations, Escalation Management, Root-Cause Analysis, Project Management, Stakeholder Management, Executive Communication, Conflict Resolution
**Posted:** 2026-07-24

> Leads high-severity global EOR HR escalations, coordinating payroll, benefits, legal, product, sales, and operations teams while guiding clients through complex employee-relations and compliance issues. Requires 8+ years of relevant experience, international HR expertise, strong executive communication, and influence without direct authority.

## Job Description

## Responsibilities

- Own critical, high-severity customer escalations end to end across multiple countries and time zones, serving as the primary point of contact during high-risk events.
- Partner with local HR advisory and legal teams to manage complex employee-relations matters and cross-border terminations in accordance with varying regulatory frameworks and employment laws.
- Coordinate cross-functional war rooms involving payroll, benefits, legal, product, sales, and operations teams to align strategy, remove blockers, and implement solutions.
- Communicate directly, transparently, and empathetically with client executives and HR leaders during crises; set realistic expectations and reduce churn risk.
- Establish escalation severity, conduct initial assessments, create concrete action plans, and maintain clear documentation and milestone tracking.
- Lead post-mortems and root-cause analyses, identify systemic gaps, and implement long-term preventive measures with cross-functional teams.

## Requirements

- 8+ years of relevant experience in global HR operations, EOR/GEO services, customer escalation management, or complex global cross-functional program leadership.
- Practical knowledge of international employment frameworks, global HR compliance, and cross-border operational nuances.
- Proven ability to de-escalate high-tension situations with senior stakeholders, executives, and customers considering terminating services.
- Demonstrated ability to build consensus, mediate conflicts, and align cross-functional teams without direct people-management authority.
- Strong analytical, root-cause investigation, project-management, and executive communication skills.
- Exceptional emotional intelligence, composure under pressure, and flexibility to support urgent escalations across time zones.

## Compensation and Benefits

- Competitive salary, benefits, and equity.
- Final offers may vary based on career history, experience, and residence.
- Fully remote work is available for people residing in British Columbia or Quebec.

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